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“OK for overnight on a deal but......”

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Holiday Inn Leeds Bradford
Ranked #21 of 27 Hotels in Bradford
Reviewed March 27, 2014

We stayed overnight having booked in advance for a decent price. Based on the price we paid the stay was just about OK. But the hotel purports to be 4 star and the rack rate displayed was consistent with this. But overall we did not have a 4 star experience. Bed sizes are getting ridiculously large and this tended to make what was to be fair a decently sized room room feel somewhat cramped. There were only two hand towells in the bathroom - no bath size towells - the shower curtain was in dire need of replacement/a clean. The radiator controls did not work, making the room unpleasantly warm for sleeping in. If we were staying longer we would have taken this up / insisted on a room change, but was not worth it for one overnighter. To simply access BBC 1 meant going through an overly complex and poorly displayed TV menu system. Reception did not have a 'feedback form' for comments - very poor in modern times. Breakfast was OK, but the chairs were badly worn and frayed - in general the restaurant room felt very tired - the coffee wasn't great IMO.
In a more positive frame, the staff were friendly and as helpful as they could be, as others have mentioned.

Room Tip: The hotel is set-back from a 'ruarlish' road which goes pretty quiet post 10pm , so their ar...
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Stayed: March 2014, traveled as a couple
Thank baggieboy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Front Office Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded April 6, 2014

Dear Baggieboy6,

First of all I would just like to thank you for taking your own time out to leave us feedback, every comment provided helps us to improve upon the service we deliver. I would like to apologise for the issues mentioned above, it is far from our usual standards and we completely take your comments on board. We are currently in the process of refurbishment and are reintroducing the old Village Inn Pub in the hotel, a more intimate dining space serving real ale, in the hopes to improve the overall atmosphere of our dining areas.

We don't provide paper feedback forms, purely due to the fact that so much emphasis is now placed upon the accessibility of online feedback. We do send out feedback forms via email 2-3 days after staying with us (if you left us an email address to contact via), in order to obtain any feedback we can from you. It's brilliant to hear you were looked after well by our team, that's the feedback we strive to achieve. I hope after the upcoming refurbishment works we can welcome you back to the hotel, to provide us with an opportunity to change your opinion.

Kind Regards,

Abi Harris
Front Office Manager

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207 - 213 of 380 reviews

Reviewed March 21, 2014

Great room, but rest of the hotel looks a bit tired. Staff very helpful and friendly, posted a left phone charger back to me which was kind. Food good but dinning room has little atmosphere. Would stay again.

Stayed: March 2014
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Front Office Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded March 22, 2014

Dear David,

Thank you for your kind words about our friendly staff. We are very proud of the team here, and any feedback is very gratefully received. We are soon to be refurbishing the Village Inn, in the hotel to be used as a separate more intimate dining area so watch this space! I hope we get the chance to welcome you back soon!

Abi Harris
Front Office Manager

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Reviewed February 24, 2014

Never stayed at a Holiday Inn before and was impressed.
Staff very polite and helpful, Breakfast was great and as it was valentines day we booked in for an evening meal and it was superb food was top notch. We asked for a quiet room which we got and the room we had was near the lift which we had asked for as I am in a wheelchair... you could see that the hotel had some re-furbished however some parts of it needed a touch up
Now best part of stay.....after a couple of day from returning from hotel my husband received a call to say we had left some jewellery and could we confirm it was ours, not just one item but 5 items and all expensive . We were really happy and grateful to Chris (receptionist) ,she sent the jewellery out the next day by registered post , we cannot express how happy we are with the service we received... Big thank you to staff ,xx

  • Stayed: February 2014, traveled as a couple
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Thank michael d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded February 24, 2014

Dear Michael,

Its brilliant to hear you enjoyed yourself on our Valentines Evening. I will ensure this feedback is reiterated amongst the chefs, they always love to hear any new feedback! We were trying to track you down for days to return your jewellery, mystery eventually solved and I'm so glad we managed to get it back to you. Its brilliant to have such lovely feedback about Chris (even more so seeing as she's on my team!) Next time you are in the area, don't forget about us, it would be lovely to see you again!

Kind Regards,

Abi Harris
Front Office Manager

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Reviewed February 23, 2014

Just returned from a spur of the moment night away at the Holiday Inn, Tong. The room was comfortable with the biggest bed we have ever seen. All the staff were friendly and welcoming, from the receptionist on check-in through to the bar and restaurant staff. The breakfast was great, lots of choice of cereals, fruits and pastries as well as a full english. Have stayed before and this visit didn't disappoint.

Stayed: February 2014, traveled as a couple
Thank cokernut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded February 24, 2014

Dear Cokernut,

Thank you so much for your lovely comments about our staff. We strive towards excellent feedback and reading this proves we are on the right track! I look forward to welcoming you back to stay with us, hopefully in the not too distant future!

Kind Regards,

Abi Harris
Front Office Manager

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Reviewed February 16, 2014

We had the pleasure of celebrating our daughters christening at The Holiday Inn in Tong this weekend.

From the moment we decided to book the hotel for our christening celebration to the moment we left this afternoon it has been an absolute pleasure.

Anthony and the staff have been so attentive and took a very personal approach in the planning stages leading up to our special day. They have gone above and beyond their duties and I would highly recommend this venue to others.

I can't thank all the staff at The Holiday Inn enough for making our christening a very special occasion.

Many thanks

Andy Sam and Annabelle

  • Stayed: February 2014, traveled with family
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1  Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded February 19, 2014

Dear Sam, Andy and Annabelle,

Thank you so much for your kind words! I have passed this lovely feedback throughout the team. We strive to provide a personalised service to all of our special events, so it's brilliant to hear our efforts pay off! We loved having you, and your gorgeous daughter and its great to hear you had such a good time. We hope to welcome you back in the not too distant future for your next special occasion!

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Reviewed February 5, 2014

First impression was very positive. Hotel is well presented and staff were warm, welcoming and efficient. But this turned out to be one of the worst Holiday Inns I've stayed at. Room looked tired and desperately in need of redecoration. One light didn't work making it impossible to see anything in the wardrobe. Tap in bathroom wobbled, tiles were loose and there was bits of black mould round the bath. Nobody was on bar duty and when I eventually found someone, they had a problem with operating the cash register and charging to my room. On the second night several guests could not get in to their rooms as there was a fault with the key cards. Staff said this had been happening for some time. Every time I wanted to get in to my room I had to go to reception and ask for the door to be unlocked. Shame as this hotel has great potential.

Stayed: February 2014, traveled on business
1  Thank Qdex2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded February 19, 2014

Dear Qdex2,

Thank you for taking the time out to leave feedback for us, every contribution helps us to improve upon the service we deliver. I'm happy to hear that you found our staff warm and welcoming, this is of course our main priority, in ensuring that if you do have any issues that you feel welcome to come and inform us so that we can rectify them there and then. Unfortunately on the night you stayed with us we were having issues with a couple of locks on the second floor, we were unable to get a technician to look in to it until the following morning. Please accept our sincere apologies as of course, we understand the frustration with having to be manually let in to your room on each occasion. This issue was rectified the following morning. I am aware you have spoken with our Reception Manager who has spoken to you in more detail and I hope resolved your issues with you directly.

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Reviewed January 5, 2014

Thank you so much for all your help organising our Christmas Party. It was a great success and many many thanks to a fantastic Santa! The venue was very good, food great and the staff were very helpful on the night.

  • Stayed: December 2013, traveled on business
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3  Thank tadaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt G, Manager at Holiday Inn Leeds Bradford, responded to this reviewResponded January 28, 2014

Dear Reviewer,

Thank you for taking the time to post your feedback. I will pass on your thanks to Santa.

We look forward to welcoming you back to the Hotel very soon for future events.

Regards

Matthew

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Additional Information about Holiday Inn Leeds Bradford

Address: The Pastures Tong Lane, Bradford BD4 0RP, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Bradford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Bradford
Price Range: $80 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Leeds Bradford 4*
Number of rooms: 53
Official Description (provided by the hotel):
As a former 19th Century vicarage, the Holiday Inn Leeds - Bradford Hotel has been gracefully converted into one of West Yorkshire's most popular hotels. This hotel near Leeds, located in the ancient village of Tong is set in the surroundings of beautiful countryside, with the convenience of being just five minutes away from the M62 & M1. With 53 en-suite bedrooms this hotel near Leeds is ideal for the business and leisure guest. The Holiday Inn Leeds-Bradford is a popular Wedding Venue as a hotel near Leeds with 220 free car parking spaces and idyllic gardens for photography. For breakfast or dinner, the Courtyard Restaurant offers a relaxed and informal dinning of or choose the fire lounge where light meals and snacks are available. If you want to venture out, this hotel near Leeds is 10 minutes from the City Centre. The Holiday Inn Leeds-Bradford has superb conference facilities offering 11 meeting rooms, all with natural daylight, air conditioning and internet access. Arranging your christmas party? The Holiday Inn Leeds-Bradford has packages starting from 15.95 per person. With easy access to motorways and just minutes from Leeds and Bradford this hotel near Leeds is ideal for business and leisure. ... more   less 
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Also Known As:
Holiday Inn Leeds Bradford Hotel Bradford
Holiday Inn Bradford
Bradford Holiday Inn

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