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“NOT what was advertised...” 3 of 5 bubbles
Review of Dubrovnik Hotel

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Dubrovnik Hotel
Ranked #6 of 27 Hotels in Bradford
Certificate of Excellence
Leeds
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“NOT what was advertised...”
3 of 5 bubbles Reviewed October 18, 2013

My friend and I visited this hotel last weekend for a Groupon 'champagne' afternoon tea deal which cost £14, allegedly saving 60% on the regualr price. The sandwiches and cakes were quite nice and the vintage-style china was a nice touch. The 'champagne' however was not. In fact it wasn't actually champagne - it was a magnum-sized bottle of 'Charlemagne' which is a cheap fizzy wine around 5% alcohol and costs circa £2-3 in bargain shops, or did the last time my mum purchased it for a cost-effective toast at a famiy gathering! This is why I recognised the bottle straight away as it became a long-standing joke in our family. And it was completely flat. We were obviously the first customers that day and so got yesterday's left overs. There is absolutely NO WAY this was ever worth more than the £14 we actually paid which was pretty disappointing as we trekked over from North Yorks and the other side of Huddersfield for this! It's not a trip I would have made had I known that cheap plonk was being passed off as champagne, which is unethical to say the least. Visit if you live near by and get your average afternoon tea in an average setting but just beware of any future deals offering fine wines!

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bibba2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Guest Relations Manager at Dubrovnik Hotel, responded to this review, October 29, 2013
Dear Biba 2013



Many thanks for taking the time to respond. Unfortunately the lady who was serving that day used the wrong Fizz. It was a genuine error. Apologies for any inconvenience caused.


Best Wishes


Simon and the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

A groupon offer of afternoon tea for 2. Fab afternoon tea with lovely sandwiches, cakes and fizz! Highly recommended!! Offer also available on facebook page. You wont be dissapointed with the hotel, service or food. Cant wait to go back.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yorkshiremandie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Guest Relations Manager at Dubrovnik Hotel, responded to this review, October 29, 2013
Dear Yorkshire Mandie

Many Thanks for taking the time to write us a review. We appreciate it.

We hope to see you again sometime


Many thanks


Simon and the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
burscough
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

A really good value hotel where the family ownership shines through. Personal attention to the guests wishes and enquiries is apparent and genuine from all the staff we encountered.A special mention must go to the excellent breakfast which is individually cooked to order and all the better for that!Overall-a really pleasant experience thoroughly enjoyed by all 4 of us.

Room Tip: if a saturday guest try to stay in a room removed from the function room to avoid wedding parties.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jerryandadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Guest Relations Manager at Dubrovnik Hotel, responded to this review, October 29, 2013
Dear Jerry and Adie


Many Thanks for taking the time to respond. We appreciate it. We hope to see you again soon.


Best Wishes

Simon and the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds UK
Level Contributor
275 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
5 of 5 bubbles Reviewed September 25, 2013 via mobile

Super afternoon tea, with fizz, proper china cups and nice white tablecloths. Tables far enough apart, smiling happy staff in a nice environment. What more could anyone ask for. A real family run hotel.

Stayed September 2013, traveled with family
Helpful?
1 Thank leedsUKLesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Guest Relations Manager at Dubrovnik Hotel, responded to this review, October 29, 2013
Dear Leeds Uk Lesley


Many thanks for taking the time to respond. We hope to see you here again soon.


Best Wishes


Simon and all the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonehouse
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

We booked for a much needed weekend break, however the week before arrival Simon phoned us to advise us they had a large wedding party on the Saturday and if we preferred we could change our booking to another weekend as it was likely to be noisy until the early hours of Sunday, we really appreciated that we had been told, however we decided to carry on. I am so glad we did, all the staff without exception were friendly, informative and helpful from the minute we arrived until when we left. We did however have a meal out on the Saturday night as the hotel was very busy, again Simon gave us some recommendations and we chose a local thai restaurant, Simon booked us a table and a taxi and we had a lovely meal
The food at the hotel was lovely, the rooms were very comfortable, we couldn't find fault with anything, and we will definitely be going there again
Nigel and Anne Wright Stonehouse Glos

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Manager at Dubrovnik Hotel, responded to this review, October 29, 2013
Dear Mr and Mrs Stone house



Many thanks for taking your time to respond. We hope to see you again. Please book directly with us next time you wish to call by. We will beat any deal!!

It was loving talking to you


Best wishes


Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

although we went on the wrong day Tues to fit in with our holiday in the area the staff could not have been more helpful and friendly, our afternoon tea was great
scones as good as any we've had
Thanks Simon for a lovely time!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bigmarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Guest Relations Manager at Dubrovnik Hotel, responded to this review, September 24, 2013
Dear Bigmarl


It was a pleasure speaking with you , and dont leave it too long before we meet again!!!

I hope the Hotel in Scarborough contacted you.

Speak soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
96 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 bubbles Reviewed September 23, 2013

Negative TripAdvisor reviews often reflect as much about the reviewer as the venue being reviewed. I'm a long standing member of TripAdvisor and I never post a negative review without some serious consideration. I acknowledge now that there were some warning signs at check-in at the Dubrovnik Hotel that, in retrospect, should have told us to just turn around and leave.

As we arrived on a Saturday evening, it was clear that a big wedding celebration was underway. Having recently been married ourselves, and having personally been responsible for keeping the party going very noisily until the small hours, I do not begrudge the right of a newly married couple to party on their wedding day.

However, the attitude of the Dubrovnik Hotel staff towards us, as one of the few guests not part of the wedding party was simply dismissive. Initial impressions were bad, as reception was unstaffed and all visible staff were busy serving desert to the banqueting suite. When a friendly receptionist did appear (apparently reception was going to be unstaffed from 5:30PM on a Saturday) she checked us in and simply said "these [insert nationality here] weddings do tend to get a bit rowdy... so it's probably best just to join in."

Our room (#25, a Standard Double) was fine - clean and tidy but nothing more than you'd find in a modern Premier Inn. There were some faults; one electric plug didn't work and the kettle had no thermostatic control, so didn't stop boiling. The complimentary wifi was visible on a variety of devices, but didn't work on any of them.

The big problem was the arrangement of the hotel. The large and well appointed banqueting hall is located in the middle of the building, between the original house and a newer extension. We were assigned a room directly above the banqueting hall. We could hear the speeches being delivered from the bathroom, and we were kept wide awake until after 1AM listening to the disco.

Given that a wedding is a time for celebration, it would be unfair for me to trash a hotel on TripAdvisor without trying to resolve the problem during the stay. I would have tried to find another room by contacting the hotel staff, only I couldn't find any. The reception desk was unmanned during the evening, and no-one picked up the phone. Even on check-out at 9:30 on a Sunday morning, reception was unmanned. Eventually a cleaner found someone to take our room key, and she made no effort to enquire if everything had been ok. We had no opportunity to resolve this during our stay.

For the price we paid (£50, non-refundable) we could have booked a Premier Inn and benefited from that chain's "good night guarantee." We chose the Dubrovnik Hotel because we wanted to enjoy the benefits of a hotel, namely the bar and restaurant. With no advance warning, both were unavailable to us as they were occupied with wedding guests.

In the morning, it was apparent that we were some of the only people in the hotel not part of the wedding party - dozens of guests had stayed overnight. Given the vast expense of a wedding package such as that offered at the Dubrovnik Hotel and the large number of guests staying there (and not likely to mind the late night partying), the management shouldn't be accepting bookings from unrelated guests such as ourselves, and certainly shouldn't be offering us rooms directly above the dance floor. We had no forewarning that our stay might be disturbed nor that the restaurant and bar would be unavailable.

Given the fine reviews preceding this one, I'm sure the Dubrovnik is a great place to stay - but I'd advise weekend guests to check for functions and to insist on a room further away from the banqueting suite.

Room Tip: On the first floor, rooms 22 - 30 and 37-40 are above the banqueting hall. The corridor serving them...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trees007, Guest Relations Manager at Dubrovnik Hotel, responded to this review, September 24, 2013
Dear Mr James B

We here at the Dubrovnik Hotel, do strive to meet everyones expectations. Unfortunately we were unable to contact you as the agent you used does not allow us to. We had other non residents, from Groupon and Private bookings , and as soon as we knew the wedding was going ahead , we contacted them, and gave them all an option , to move dates , or for us to find an alternative suitable Hotel. All of which thanked us for informing them of the potential noise. In your circumstance, we were unable to do this,

The Bar is situated next to the reception, our staff are able to see guests walk in and out to reception.

The Kettle has now been replaced and we do thank you for bringing this to our attention.

Being an independent Hotel we thrive on giving the best possible customer service and are fortunate enough to have a lot of repeat customers. I do hope you give us another chance.

Please contact us directly, should you wish to stay at the Hotel again


Yours Sincerely


SImon Grybas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dubrovnik Hotel

Property: Dubrovnik Hotel
Address: 3 Oak Avenue, Bradford BD8 7AQ, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Bradford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Bradford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dubrovnik Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
We are a Family run hotel and have been established for 35 years. We make sure that all our guests feel at home when staying with us. ... more   less 
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Also Known As:
Dubrovnik Hotel Bradford

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