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The Swan Hotel
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Reviews (815)
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767 - 772 of 815 reviews
Reviewed January 30, 2012

Am writing this with a bit of reluctance, as the staff & the pub were really lovely but......the room really really wasnt!
Had got a deal on a "small" double but the room was very tiny indeed - not enough space to open the wardrobe door properly on one side of the bed nor to walk down the other. But we didnt really mind this, nor the lack of alarm clock/radio/only very basic 4 TV channels, as we were only staying one night.
We identified early on that the fan in the tiny bathroom was very noisy - unfortunately our neighbours' left theirs on during several prolonged occasions during the night, which fan seemed to vibrate right through the corner of the room by our pillows. A lack of sleep was compounded in the morning by an inability to have a proper shower as there was only a trickle of barely luke-warm water.
We couldnt find the manager when we wished to check out so paid our bill with the pleasant young breakfast waitress to whom it didnt seem appropriate to raise our problems.
I dont know what the other bedrooms are like - but if you are offered Room 14 I suggest you decline.

  • Stayed: January 2012, traveled as a couple
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1  Thank CapitalH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2012

Me and my partner recently stayed here for the weekend. The swan is in a great location, the room was clean and we really enjoyed our stay there. Its not a hotel as such as it is a pub with the rooms above but this wasn't a problem at all and we heard no noise from the pub below when in our room.
I would recommend the Swan if you were going to Arundel for the weekend.

  • Stayed: January 2012, traveled as a couple
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Thank Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

Really decent pub hotel. Great staff, very friendly. The room was good value and very impressive, very nice toiletries, fresh milk, good bathroom.

Meal in the bar was smashing and again very attentive staff. Good nights sleep with no noise disturbance. Slight smell of nursing home down the corridor, as mentioned in previous review and there was a whiff of disinfectant from the staff cleaning the floor while we were having breakfast (but it was very clean!). Would definitely recommend.

  • Stayed: November 2011, traveled as a couple
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Thank Mautz303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

We have just returned from a 3 day stay at the Swan 'hotel' in Arundel. However to be clear (unlike the fullers website) this is NOT a hotel, it is a pub with rooms. No lounge-no dining room.
I have stayed at Fullers establishments previously, both hotels and inns, so booked an executive room with confidence, for a special birhtday weekend.
We knew in advance that there is no designated car park-you pay £7.00 per day to park behind the swan.
We were greeted in the bar with a warm smile and asked if we had been told that there was an elvis tribute night, that night? Urmm...no we hadn't been told-and I had spoken to the hotel 3 times before arriving (chasing a confirmation email). Regretably Elvis set up his amps directly under our room and thundered out songs until 23.00hrs-with music then played very loudly through the amp until midnight. If we had been notified of this we would probably have booked elsewhere-as we travelled down straight from work, booked an early supper and planned an early night.
The executive room was a large double aspect room. Shabby armchairs and tired soft furnishings. However the room was clean and the view of the high street, pretty. The welcome tray was well stocked and fresh milk was provided in a small flask. A small flat screen TV completed the room-4 channels only.
The en-suite bathroom, was a window less box in the corner of the room. The mildew and mould around the bath and up the wall was unbelievable-the bath was stained grey/black. The over bath shower was a hose attached to the bath taps and the water pressure was poor.
These rooms are marketed at £100+ a night!
I discussed the rooms and the loud music with the assistant manager, Sean, who immediately offered us alternative 'non-executive' accomodation, with a new bathroom-but no shower at all. He suggested that we could move rooms, or simply use the bathroom-neither options were ideal. We opted to stay put and enjoy our weekend.
Breakfast is a self service cereal/fruit affair with the hot breakfast served by the waitress. Apart from having to wait for bowls and spoons, tea being served as a teabag in a mug (as opposed to a teapot), burnt, brittle and cold toast-breakfast was ok. It is served in an area just off the main bar. On 2 of the 3 mornings we ate breakfast to the aroma of strong disinfectant-as the bar floor was been washed at the same time!
On a positive note, the staff were simply delightful. From checking in til check out-service was accompanied by a smile. Sean, the assistant manager deserves a special mention, he dealt with my complaint promptly, professiionally and did not hesitate to discount the bill accordingly.
Apparently the Swan is having a million pound upgrade in January 2011-this is certainly long overdue, as, at the moment it is undoubtably is the thorn in the fuller groups crown. I really do feel that once upgraded, it should be renamed 'The Swan'-drop the hotel-then it just might stand a chance of 'doing what it says on the tin'!

Room Tip: wait until after the planned january 2012 upgrade
  • Stayed: November 2011, traveled with friends
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2  Thank susiewKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

We booked a table for 15 for my husband's 50th birthday at the Swan. Can't speak highly enough of the service we received. The communication with the manager was excellent - she was extremely helpful and went out of her way to make sure our experience was really special. The bar and restaurant are very warm and comfortable and the food was fantastic. The staff are all friendly and efficient. Highly recommended.

  • Stayed: October 2011, traveled with friends
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Thank RoseTeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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