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“Good stay but staff need to pay attention.”

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Hilton Avisford Park
Ranked #5 of 7 Hotels in Arundel
Ockendon
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good stay but staff need to pay attention.”
3 of 5 bubbles Reviewed October 22, 2012

Stayed 2 nights over a bank holiday, staff were preoccupied with a wedding. We had to wait till 5pm to get not our room. Room size was okay but the heating was constantly on regardless of any adjustments. The spa was good, with good facilities. We did get a good deal for the room, so price wise it was good. However I have stayed in other Hilton hotels, with far better results

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sduke22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 20, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in August 2012.

We are a very popular venue for weddings and functions but that should not mean the level of service given to guests not attending such events is impacted in any way, and it was disappointing to note this was your experience. Whilst check-in is from 3.00 pm we do endeavour to have rooms ready for occupation as near to this time as possible and apologise that you were not allocated your room until 5.00 pm.

We were pleased that you enjoyed our health club facilities and found your stay to be good value.

Thank you once again for taking the time to provide your comments.

Yours faithfully


General Manager
Hilton Avisford Park
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1,905 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (446)
Date | Rating
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English first
Leigh-on Sea, United Kingdom
Level Contributor
169 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

We have stayed in many Hiltons and this is one with a difference. The old prep school set in acres of land is delightful. The lounge and dining rooms provide comfort and the spa is an added bonus albeit a very small pool. The Tastecard makes the well presented and tasty meals very reasonable indeed. It is located close to the A27 and so provides easy access to nearby towns.

Room Tip: Highest floor possible.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leighites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 20, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in October 2012.

We were delighted to read that you enjoyed the setting of the hotel and found its location convenient for accessing nearby towns.

Our lounge and restaurant have fairly recently been refurbished and the new furnishings have enhanced the comfort and ambience of these areas of the hotel, and we were pleased to note this was your experience. We were also pleased you enjoyed our leisure facilities.

We welcome Tastecard bookings at the hotel and were pleased that you enjoyed your meals with us.

Thank you once again for taking the time to provide your comments. We do hope that we will have the opportunity of welcoming you back to Avisford Park in the future.

Yours faithfully


General Manager
Hilton Avisford Park
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Barking, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 19, 2012

I'm a business traveller. I booked this hotel for one night after enquiring if they had Sky Sports, as I wanted to watch a particular program that night. Initially the TV didn't work. They got that sorted, but only Sky Sports 4 available in the room. I wanted to watch Sky Sports 2. The Wifi didn't work - I was told there were technical issues. Eventunally that got sorted. Little sleep, it was hot in the room so slept with the window open, but the room backed onto the plant room - very noisy all night. Got up early to escape - no shaving point! Whilst in the shower I noticed BLOOD STAINS on the shower curtain (not mine)! Had I noticed when having a shower in the evening I would have walked out. The final insult was when reconciling my expenses claim at the end of the week when I realised I had been charged £199.40, not £119.40!

Room Tip: don't bother - go elsewhere
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jinx C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 20, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in October 2012.

It was disappointing to note that you did not fully enjoy your stay with us. We note that you experienced difficulties with your television and wifi which were later rectified and apologise for any inconvenience caused.

There is a shaving point in all our bathrooms located on the light fittings; we apologise if you did not see it in your particular bathroom.

We were very surprised about your comment regarding “blood stains” on the shower curtain. We operate a very thorough cleaning programme, which includes the shower curtains, and are sorry that this particular curtain appears not to have been properly laundered. We would like to reassure you this is not our usual standard and our Head Housekeeper will ensure rooms are more thoroughly checked in future before being passed for occupancy.

Thank you once again for taking the time to provide your comments.

Yours faithfully
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Arundel hotels

London, United Kingdom
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed October 17, 2012

Room was fine, had everything we needed. The indoor pool had a layer of algae on the bottom - very visible with swimming goggles. The staff already knew about it! Breakfast sooooo SLOW! Waited nearly an hour just to get a table. Overall hotel is rubbish value for money. Go elsewhere like Travel Lodge!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jo-flo19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 20, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in October 2012.

We were pleased to note that the standard of accommodation met with your satisfaction and you had everything you needed.

It was disappointing to note, however, that the service in the restaurant fell short of our usual high standards and we are sorry that you were kept waiting for a table for breakfast.

We have, since your visit, completely drained the indoor swimming pool and it has undergone a deep clean which should address your concerns about algae on the bottom of the pool.

Thank you once again for taking the time to provide your comments.

Yours faithfully


General Manager
Hilton Avisford Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 17, 2012

On entering the grounds of Avisford park it all seems very impressive! It is a beautiful and enormous house and a great deal of effort is put into the surrounding gardens and golf course.

We booked the Park Suite, which is one of the penthouse room, unfortunately it really just felt like a bigger version of a normal double room, no extra attention to decoration or features which was a shame. The thing that bugged us the most was the very average customer service and dinner menu. We were really hoping for something more attentive and engaging in the way of the staff and dinner was just 'posh' pub food really, but at Hilton prices!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toby m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 20, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in October 2012.

We were pleased that you liked the location and setting of the hotel and grounds but note that the standard of accommodation did not meet with your expectations.

We pride ourselves on being a friendly and professional team and it was disappointing to read this was not your experience; this will be addressed with further training by the relevant departmental manager. Our restaurant menu changes on a regular basis to incorporate seasonal ingredients and create interesting quality dishes and exciting combinations, at prices comparable to other similar establishments in the area. Our bar menu has more traditional dining options.

Thank you once again for taking the time to provide your comments.

Yours faithfully


General Manager
Hilton Avisford Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuckfield, England, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 16, 2012

This was a night away without the kids so we splashed out on a suite. The Houston Suite, room 126, to be precise. The sitting room was large with two comfortable arm chairs and a surprisingly comfortable sofa/bed. The bedroom was also large but the bathroom was very small. Luckily there was only the two of us! However, it was the bed that very nearly ruined the evening. It was very hard and squeaked and whined every time we moved. This made sleep nearly impossible. However, breakfast was excellent and served in a lovely room overlooking the gardens. On checking out we mentioned the bed and were told that all the beds were new in February. I didn't believe that.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 13, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in October 2012.

We were pleased to note that the standard of your suite met with your satisfaction with the exception of the bed, which you found too hard. Had we been made aware of the situation at the time we would have welcomed the opportunity to rectify the problem. The beds were indeed changed earlier in the year which may account for the extra firmness of this particular mattress.

Thank you once again for taking the time to provide your comments.

Yours faithfully


General Manager
Hilton Avisford Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
Level Contributor
169 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 bubbles Reviewed October 15, 2012

Stayed here one night. From the outside, at night, it looked like a beautiful, well kept hotel. The lobby was inviting but still impressive, and the front desk staff was super nice. It is a deceptively large hotel and it was a long walk to the room, with no elevator to the second floor. The narrow stairs made it difficult to maneuver the suitcases.
The room was very dated, it didnt seem like a Hilton at all. But even still, the room was comfortable for a one night stay. The bed and pillows were soft- perfect for sleeping and it was very quiet until around 7am.... that was when the doors started to slam. Every time a door closed around our room, we heard it- seemed to go on incessantly for 2 hours. There was nothing to ensure the door closed softly and the walls were very thin. So perhaps dont plan on sleeping in at this hotel.
One upside was the breakfast- it was a full, hot buffet with loads of choices. Eggs, rashers,hashbrowns, lots of breads and jams, teas, juices, etc.. it was very plentiful and restocked as needed. The waitstaff tending to the tables were really friendly as well.
I would recommend this hotel if you dont plan on spending a lot of time in the room, or need to stop for a night's rest. It does have lovely grounds and a very charming entranceway, so do take a moment to check those out during your stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matanda28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this review, December 13, 2012
Dear Guest

Thank you for completing a review about Hilton Avisford Park following your visit in September 2012.

We were pleased that you liked the hotel building and grounds and found our reception team “super nice”. Whilst we do not have a lift there is always a member of our team available to assist with luggage and we apologise if this service was not offered to you.

We note that the room was comfortable and quiet with the exception of noise as the doors of adjacent rooms closed, for which we apologise.

Our buffet breakfast is very popular for the variety of items available and we were pleased that you enjoyed your breakfast experience with us and the level of service was to your satisfaction.

Thank you once again for taking the time to provide your comments.

Yours faithfully


General Manager
Hilton Avisford Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Avisford Park

Property: Hilton Avisford Park
Address: Yapton Lane | Walberton, Arundel BN18 0LS, England
Phone Number:
Location: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Arundel
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Avisford Park 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hilton Avisford Park, Arundel, a grand Georgian manor house is set in 89 acres of beautiful Sussex parkland. There are excellent transport links to the hotel; proximity to London Gatwick Airport and Southampton Airport and rail links direct to London.The hotel has 140 well appointed bedrooms and an array of leisure facilities including indoor and outdoor (seasonal opening times) heated swimming pools, sauna, steam room, tennis courts, squash court, putting, croquet and beauty rooms offering a range of Elemis treatments and products.There are also various function rooms ideal for weddings, christenings and family gatherings or business events catering for 2 to 550. ... more   less 
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Also Known As:
Hilton Avisford Park Hotel Arundel
Hilton Avisford Park Arundel
Hilton Arundel
Arundel Hilton

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