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“Unreliable Service, dont waste your time !”

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Arundel Ghost Experience
Ranked #2 of 4 Tours in Arundel
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Attraction details
Owner description: Come join the Master on a 20 minute candlelit tour of the historic Arundel Town Hall prison cells. Hear stories of the local Sussex ghosts and tales of the previous inmates some of whom refuse to leave!
London, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Unreliable Service, dont waste your time !”
Reviewed September 14, 2011

We advanced booked a tour for Sunday 11 th Sept at 2pm. We had the confirmation in writing and arrived 5 mins early. On arrival the doors were locked with a message saying tour in progress, next tour 20 mins. Despite waiting outside with 5 other people for over 45 mins, the door never opened and we had to give up. They never answered the phone or responded to knocking on the door. We travelled a long distance and were let down, would strongly advise against going.

Visited September 2011
Helpful?
6 Thank roaming2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arundeljailhouse, Owner at Arundel Ghost Experience, responded to this review, October 17, 2011
Firstly we'd like to apologise again that we let you down on the day and that you could not enjoy Arundel Ghost Experience on your stay in Arundel. We pride ourselves of the level of service and reliability to our customers and as such are upset that we have let you down.

As explained in our email to you on the 16th September 2011 our member of staff on that day was taken ill during his shift and as such had to leave. Normally the front gate is shut but on this day it was left open giving the impression that someone was in the Jailhouse. We did successfully contact all our customers who has made bookings for the day to let them know but we could not contact you as we only had an email address and no phone number.

Unfortunately incidents like this do occur and we are sorry for the disruption to your day. We have offered you complimentary tickets if you are in the area another time and we hope you take us up on the offer.

Many thanks,
Jeremy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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