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“Exemplary service”

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Ramada Hotel & Suites Coventry
Ranked #12 of 39 Hotels in Coventry
Reviewed November 18, 2012

Another return visit to the hotel and I have to give full credit to the staff who did everything they could to ensure my stay was comfortable.

Extra special mention goes to Michelle on Reception who was lovely, friendly and even went out of her way to get my room upgraded to a studio. I was given a full explanation of the hotel's policies.

I'd e mailed ahead and requested an earlier check in which had been noted and was efficiently honoured.

The studio offers some more space in the way of a small 'living room' - and on a two night stay purely for leisure, this was most appreciated and welcomed.

The rooms are comfortably furnished and climate controlled by air conditioning which was effective and efficient. The sofa was comfortable, as was the bed with its crisp, fresh and ultra clean smelling linen.

A generous tray of complimentary tea and coffee with biscuits add to the quality of the room, including a bottle of water. (All replenished on the second day).

The bathroom was clean and fresh with a large walk in shower. A raindrop effect which is both relaxing and calming.

In the wardrobe was an iron and ironing board, hair dryer, two extra pillows and another set of towels. It seems no small detail was overlooked.

A massive bonus at the hotel is the free wifi. As it should be in this day and age - not like other hotels I've stayed in and paid through the nose.

Car parking is subsidised at a very reasonable £4.50/day is easily accessible, right next to the hotel.

The room ha a large flatscreen TV with an extensive selection of movies on demand - as well as full freeview.

No detail was left to chance. Housekeeping were efficient and thorough and pleasant too.

This is my fourth visit to the hotel, in close driving distance to Startford and Conventry's centre and my fifth visit is already booked.

Opposite the hotel is a small row of shops - a news agents, off licence, cafe, restaurants and a couple of fast food outlets.

It seems all your needs are met!

Bravo Ramada for excellent customer service - I had a truly relaxing stay and could not have asked for a more pleasant stay.

Room Tip: I always request a room on a high floor - peace and tranquility - (though you can get noise from the...
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  • Stayed: November 2012, traveled solo
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Thank simmeringsammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 19, 2012

Hi Simmeringsammy,

I and my team are so pleased you have taking the time to write such a detailed review, feedback is always so crucial to enable my team and I to continually improve our services.

We are all so pleased that you enjoyed your recent visit, and I would like to say a special thank you for your mention of one of my team by name, we offer all our team the opportunity for employee of the month recognition, and your comments and all those of our guests help us in our decisions - I will be sure to share your review with the team.

Thanks again for taking your own time to give us feedback, and we all hope to see you again soon.

Kind Regards
Mike Shaw
General Manager

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909 - 915 of 1,134 reviews

Reviewed November 18, 2012

We were visiting friends in Coventry and chose the hotel purely because it was 1 min away from our friends' place and seemed a decent hotel. We had to book a superior room since there were no standard rooms available on laterooms.com. The superior room was GBP10.00 more expensive and I have the feeling those were worth paying. I had asked for a room on a high floor and we did get one on the last floor with a beautiful view in the evening. The room was nice, spacious, clean, modern, very nice bathroom as well. No bath in the bathroom, shower only, we didn't mind, even on the contrary, however be aware if you are a hot bath fan.
I had a coffee and cake in the afternoon in the lobby bar. It was nice and quiet. The waitress was really helpful. The menu with cakes/deserts was quite limited, I did asked if they had any chocolate deserts and she said they do have chocolate cake. Few minutes later, she came back appologizing they were out of it, nothing wrong in that and she did offered a carrot cake. And what a carrot cake it was! Absolutely delicious! And since I am a coffee lover, I had quite a specific order how much water I want in my coffee, etc. Not only she made it as I want, but the lady had an extra shot of espresso for me (free of charge!), totally exceeding my expectations! So for a simple coffee and cake in the afternoon, I was impressed with the service and with the attention to detail and level of service...oh, and on the top of that, it turns out there was a special offer - coffee and cake for which I paid less than GBP 4.00!
We had dinner at our friends place, so couldn't try the food in the restaurant, but the menu looked tempting. Might be pricy though, if you are not on a business trip.
Breakfast - quite good, with variety of options, but the best part of it is that it is until 11.30 am! Well done on that bit! Nothing better to get the chance to sleep till 10.30 on Sunday, and yet, not to miss the breakfast! Also - it would cost us GBP 10.00 per person getting the breakfast added to our booking on laterooms.com, but when we arrived it turned out that it is GBP 7.50 per person when you book it on check in, so we decided to give it go and it was definitely worth it!
So if you need a place for a night over the weekend - I would recommend Ramada.

  • Stayed: November 2012, traveled as a couple
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Thank RadostVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 19, 2012

Hi RodostVV,

I am so pleased you enjoyed your recent visit with the hotel, it is always a pleasure to surpass our guests expectations.

I and the team hope to see you again soon, and Im sure on your next visit we will have some of our chefs chocolate cake, it is popular mind you so does go quickly!

Also if you are a fan of baths versus showers, our suite apartments on the upper floors of the hotel not only offer superb views and have a very spacious lounge suite, they also are fully serviced with a bath and shower.

Hope to see you again soon, and until then.....

Kind Regards
Mike Shaw
General Manager

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Reviewed November 18, 2012

I stayed here for one night on business in October. The staff were pleasant, welcoming and efficient. My room had everything I needed, and was clean, fresh and comfortable. Lovely comfortable and warm bed. There was a fault with the phone and the staff could not have been more helpful in correcting it, even to the point of putting through a call to home to ensure no-one was worried back at home.
Good range of food at breakfast, but best of all, a freshly poached egg, served almost quicker than the bread could toast. A perfect way to start my working day. Thanks to you all.

  • Stayed: October 2012, traveled on business
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Thank Norah Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 19, 2012

Thanks Norah Y for your review.

I am very pleased you enjoyed your stay and that my team were able to make your stay as comfortable as possible.

I will be sure to pass on your review to the team. Thanks for taking your own time to write to give us feedback.

Kindest Regards,
Mike Shaw
General Manager

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Reviewed November 18, 2012

This hotel is easy to find and great if you're driving, as there is a car park with direct access to the hotel next door.
Room was pleasant (what you would expect for the price) and well equipped (e.g. ironing board). Friendly / relaxing bar & restaurant area, serving average food. Enjoyed the breakfast.

I would stay here again.

  • Stayed: November 2012, traveled on business
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Thank millsonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 19, 2012

Thank you for your review.

I and my team greatly enjoy when a guest takes their own time to provide feedback. I will be sure to share your review with the team.

We all hope to welcome you back to coventry in the future, and until then we wish you well.

Kindest Regards
Mike Shaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2012

The exterior of the hotel does nothing for its' interior, it is lovely inside. The bedrooms are fully equipped, the staff are polite and helpful and we had a brilliant night's sleep. We couldn't fault the hotel for anything! We will definately be staying here in the future.

  • Stayed: September 2012, traveled as a couple
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Thank BeckiD17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 18, 2012

Hi

Thank you so much for your review, we are so pleased you enjoyed your stay, and I will most certainly make sure my team are aware of your positive comments.

We all very much look forward to seeing you again, and do look out for special deals direct on our website through the winter period.

Kind Regards
Mike Shaw
General Manager

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Reviewed November 14, 2012

The hotel was chosen for its location and price. However, I would return knowing the service and room quality.

The check in was quick and friendly. Information was provided on everything I could possibly need to know about the hotel. This is often skipped by some hotels so I appreciated the information.

My room was on the top floor so had views over the city. They were also hypnotic. The room was spacious, modern and comfy. The bathroom was clean and a generous size. However, the room stated it was a power shower and it was not.

Room service was ordered. The food choice was good and service was prompt.

There was a good choice of food available for breakfast. An omelette and green tea was ordered, and readily delivered to the table.

The hotel provided a good nights stay away from home and will return.

  • Stayed: October 2012, traveled as a couple
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Thank girlie80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 18, 2012

Thank you so much for your detailed feedback, and we all are so pleased you enjoyed your stay with us.

We do hope you will come back and see us again soon.

Kind Regards
Mike Shaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

Very easy to find, just off the ring-road. The car park is next to the hotel and is £4.50 per 24 hours for guests I think, and does lead directly to the hotel front doors. Great reception staff, very clean, bright reception ..good impression all round! We were upgraded from a smoking superior room to a smoking suite - yes, we are smokers ..and yes, we are impressed that there are still places where we can stay where we can smoke ..thank you Ramada! The suite, on 11th floor, was spotless with huge windows for the Coventry panorama. The kitchette (toaster, microwave, coffee maker with coffee, cutlery, plates, glasses) was great. Thanks to the little shop (groceries, wine, beer) across the road, I could get milk and do my favourite milky coffee because we had the microwave ..good times! Bed soft but comfy, air con is great but a bit noisy ..decent earplugs combat that. The 11am checkout is nicer than many hotels that are 10am. We ate around the corner at the Dragon Pheonix buffet (Chinese, Indian and Italian) which was very good.

I think it is very good value (not including the upgrade), the superior rooms were really good too and I was happy to pay just less than £60 for it. It's not a bad area, it really isn't. It's convenient and yes there are takeaways and the little shop across the road ..they can be handy when you're watching your pennies! People that were around/in the shops were very polite, as were people on the way to and from the restaurant.

Room Tip: If you want a seperate, spacious lounge area, tv in both lounge and bedroom, big corner windows, kit...
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  • Stayed: November 2012, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
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Thank Lairdywinkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Ramada Hotel & Suites Coventry, responded to this reviewResponded November 18, 2012

Thank you very much for your lovely review, I was very pleased to read that on your recent stay my team upgraded you to one of our apartment suites.

We firmly believe we offer the best quality hotel accomodation within the city and it always an absolute pleasure when we surpass our guests expectations.

We hope to see you again very soon, and hope on your next visit you may join us in our award winning Italian restaurant which we are also very proud of.

If we dont see you before have a great forth coming festive season, and we hope to see you in the new year.

Regards
Mike Shaw
General Manager

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Additional Information about Ramada Hotel & Suites Coventry

Address: Butts | Earlson, Coventry CV1 3GG, England
Phone Number:
Location: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Coventry
#9 Romantic Hotel in Coventry
#12 Business Hotel in Coventry
Price Range: $77 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Hotel & Suites Coventry 4*
Number of rooms: 166
Official Description (provided by the hotel):
Welcome to our award winning* Ramada Hotel & Suites Coventry.Choose the contemporary four star Ramada Hotel & Suites for home from home luxury in the centre of historic Coventry and Warwickshire. The Hotel is situated just a short 10-minute walk from Coventry rail station, and with flights landing just 11 miles away at Birmingham Airport, you are just a short journey away to perfect relaxation. We're a perfect location to host meetings and events, centrally located with excellent motorway links and 1 hour from London by train. We can cater for up to 100 people in our 4 bright and modern meeting rooms, all fully air conditioned with complimentary wireless internet access. With 166 bedrooms, 44 executive apartment suites & a secure four storey car park available, complimented by our award winning* onsite sustainable Restaurant - 'Stresa', we are the hotel of choice for both business & leisure guests alike. Ramada Hotel & Suites Coventry, is located closer to Birmingham's NEC & LG arena than Birmingham City & within a 40 minute drive radius away from the historic towns of Birmingham, Tamworth, Kenilworth, Leamington-Spa, Warwick, Stratford-Upon-Avon and Oxford.* Awards: 2008 Godiva Award Best Hotel, 2011 & 2012 Customer loyalty Award (Wyndham Hotel Group), 2012 Quality breakfast award (Visit Britain), 2016 Gold 2 star champion sustainability award (Sustainable Restaurant Association). ... more   less 
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Also Known As:
Ramada Hotel And Suites Coventry
Ramada Coventry
Coventry Ramada

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