Our Company used this hotel 19th November 2013, whilst attending an annual conference. We had booked 11 bedrooms and a meeting room on the 19th November and we would like to point out the following:
Firstly , their conference manager was efficent and helpful and apart from the meeting room being very cold upon arrival and we had to ask for member of staff to switch on the heating, this part of our stay was good including lunch and refreshments.
However, all of our team found, upon checking in after the meeting (between 5-6pm), the reception staff to be very terse and unwelcoming. Also later on the bar staff were found to be rude and seemed to be pre-occupied talking to other people and not serving customers.
Some rooms were very small and others too big for one person and this could have been better planned
We had booked the dining room for evening meal, but this room was freezing and very uncomfortable to stay in. Staff were asked about the heating and we were told the radiators were on and there was nothing else that could be done. Our MD requested some pre meal nibbles to eat to try and warm up, but all they were offered was olives. The lack of encouragement to eat there led our MD to take the decision to eat elsewhere and therefore we ate out.
All in all our stay at the Windmill Village was not successful and as such we will not be booking again next year. We feel the service we received did not reflect the price we paid.
- Official Description (provided by the hotel):
- We have the most luxurious rooms available for weekend breaks and business stays in the Birmingham, Coventry, Solihull and the NEC area. Unlike most luxury hotels we also boast golf courses, a health club and a leisure club. You will find that unlike most hotels you will have the opportunity to relax, play sport and dine in fine style. ... more less
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- Also Known As:
- Best Western Plus Windmill Village Hotel Golf And Leisure Club
- Windmill Village Coventry