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Best Western Plus Coventry Windmill Village Hotel Golf & Spa
Ranked #6 of 39 Hotels in Coventry
Peterborough, United Kingdom
2 reviews
“Disappointing”
Reviewed November 21, 2013

Our Company used this hotel 19th November 2013, whilst attending an annual conference. We had booked 11 bedrooms and a meeting room on the 19th November and we would like to point out the following:

Firstly , their conference manager was efficent and helpful and apart from the meeting room being very cold upon arrival and we had to ask for member of staff to switch on the heating, this part of our stay was good including lunch and refreshments.

However, all of our team found, upon checking in after the meeting (between 5-6pm), the reception staff to be very terse and unwelcoming. Also later on the bar staff were found to be rude and seemed to be pre-occupied talking to other people and not serving customers.

Some rooms were very small and others too big for one person and this could have been better planned

We had booked the dining room for evening meal, but this room was freezing and very uncomfortable to stay in. Staff were asked about the heating and we were told the radiators were on and there was nothing else that could be done. Our MD requested some pre meal nibbles to eat to try and warm up, but all they were offered was olives. The lack of encouragement to eat there led our MD to take the decision to eat elsewhere and therefore we ate out.

All in all our stay at the Windmill Village was not successful and as such we will not be booking again next year. We feel the service we received did not reflect the price we paid.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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923 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Stratford-upon-Avon, England, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 18, 2013

well what can you say, from the start at check to check out it was one of the most efficient and well organised affairs as a group we have ever been to. the afternoon served in the Cellar Bar was wonderful, lemon cake to die for. our welcome into the Windmill Suite at the start of the evening was just lovely, beautifully decorated tables, a chocolate fountain and champagne reception. we were served our dinner on exceptionally hot plates and the food was out of this world (compliments to the catering staff). we were entertained by a live band followed by a disco. organisation was key on this evening and our thanks go to Rachel and Sophie who couldn't have handled it any better. would be pleased to go again.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, Guest Relations Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review, December 4, 2013
I would like to thank you for your great comments, it is great to see you enjoyed the evening so much and your afternoon tea, your comments will be passed through.

We are holding many more fantastic events please don't hesitate to contact our sales team on 02476 404040 for more details.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
1 review
Reviewed November 17, 2013

very comfortable, very accommodating, very reasonable. we had special dietry requirements which were fully met without any hassle or additional cost. the room was extremely comfortable & the staff were particularly friendly & helpful

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, Guest Relations Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review, December 4, 2013
Thank you for your comments concerning your recent stay, it is great to see you enjoyed your stay and we hope to see you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
crieff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2013

well and truly looked after during our 5 night stay. excellent accommodation, spa facilities excellent, dining experience and breakfast all excellent. we had our small dog with us and even he was made welcome. turns out to be a fairly good base for exploring Warwickshire.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, Guest Relations Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review, December 4, 2013
I would like to thank you for comments these will be passed through to the team, our hotel is in an excellent location to visit various attractions within Warwickshire and the West Midlands, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
1 review
Reviewed November 15, 2013

Welcoming staff in restaurant/bar. Good place to stay. Good facilities. Food was well-prepared and presented. Lots of areas to sit in.Rooms spacious and clean. Easy to find and a good location. Some staff went out of their way to be friendly and helpful. Comfortable and cosy.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Caron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, Guest Relations Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review, December 4, 2013
Thank you for your very kind comments, here at our Hotel we are always striving to offer our best service we are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
Reviewed November 15, 2013

We held our wedding at the windmill village hotel on 8th November.

During the 2 years of planning I have been in contact with Racheal Taylor, events coordinator and a few of the receptionists. Racheal has been amazing ensuring that every question I had she could help.

We had our menu tasting and it was perfect.

On 7th November we arrived to set the rooms for the wedding up and myself and my bridesmaids were stopping the night. The family room was huge and my parents double room was brilliant.

On the morning of the wedding our luggage was taken to the bridal suite.

The wedding ran perfectly and the staff were fantastic.

I can't thank you enough for giving us our perfect day.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, Guest Relations Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review, December 4, 2013
I would like to thank you for your comments concerning your wedding I can assure you these will be passed through to the whole team,and please do not hesitate to contact our special events team to book your next family event.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worksop, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 14, 2013 via mobile

Stayed in motel style lodge room close to noisy main road and fire escape. Rooms in main hotel would I think be much better!
Breakfast served in restaurant with great view.
Decent pool but trip saved by lovely spa treatment courtesy of Hannah!

Stayed November 2013, traveled on business
Helpful?
Thank Stephen2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Coventry Windmill Village Hotel Golf & Spa

Property: Best Western Plus Coventry Windmill Village Hotel Golf & Spa
Address: Birmingham Road | Allesley, Coventry CV5 9AL, England (Formerly Windmill Village Hotel)
Location: United Kingdom > England > West Midlands > Coventry
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Coventry
#8 Family Hotel in Coventry
#11 Business Hotel in Coventry
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Coventry Windmill Village Hotel Golf & Spa 4*
Number of rooms: 105
Official Description (provided by the hotel):
We have the most luxurious rooms available for weekend breaks and business stays in the Birmingham, Coventry, Solihull and the NEC area. Unlike most luxury hotels we also boast golf courses, a health club and a leisure club. You will find that unlike most hotels you will have the opportunity to relax, play sport and dine in fine style. ... more   less 
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Also Known As:
Best Western Plus Windmill Village Hotel Golf And Leisure Club
Windmill Village Coventry

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