Stayed here on a coach trip for 4 nights and the accommodation left a lot to be desired. We had to change rooms 3 times to get anything near decent, even so the final 4 poster room had threadbare carpets, a large chip out of one of the bed posts and even the toilet roll holder was missing. The daily room service was a farce and basically the bedding was just pulled up, no sheet change during the whole 4 nights. The food was basic and served on buffet style, and one night the Broccoli was was even burnt on the bottom where it had been sitting so long on the hot plate.
Staff were friendly enough on reception and were very proficient at dealing with all the complaints and we weren’t the only ones to have their room changed. The receptionist who took us up for our 3rd room change seemed genuinely astounded at the state of the rooms - you would have thought someone would be responsible for checking the rooms. We were placated with a bottle of wine but really so disappointing and would never return and would think twice before ever using a Britannia hotel again.More
- Free Wifi
- Free Parking