Telephoned to make booking for lunch. Girl on the phone was very efficient. Arrived and had to wander around the hotel and find the Restaurant without any guidance from staff. The staff could not be described as unfriendly and they could not be described as friendly they seemed to be just going through the motions putting as much effort in as was demanded. We had to ask for someone to serve us with drinks and the waiter pounced on us asking to take our order before we were even settled at our table. We told him we were not ready and he went away and did not return for quite a long time.
The food was of good quality although my Melba Toast was inedible and my roast potatoes were uncooked inn the middle. Plenty of meat was given and it was all well cooked.
The girl who served us our drinks was obviously very inexperienced and lacked personality as did all the other staff we met.
I think a course in Customer Service and Meeting and Greeting would be advantagious and it would have been nice to see just one of the staff smile and look like they were enjoying their jobs.
The restaurant was clean and well set out but once again there was no atmosphere and the room felt dead.
£14.99 each for the 3 course meal was not value for money I would have pitched it at £9.99 and then maybe it would have been ok if the staff showed more interest in the customers.
Will we go back???? No sorry :(
- Official Description (provided by the hotel):
- The Chace Hotel, Coventry has plenty of charm and individual character. Its impressive Victorian architecture, lovely landscaped gardens and spacious oak paneled lounge make it an ideal venue for business or pleasure, as a wedding reception venue, for business meetings, conferences or leisure stay. ... more less
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- Also Known As:
- Corus Chace Coventry