I booked a room here back in January 2013 for this month. I especially wanted room 57 so booked early.
When I arrived this week for a 2 night stay I was given a different room, I was very cross as they had given my room away some months ago. I was shown a number of other rooms but none came to what I wanted & had booked.
They could change me for my last night but not 1st night and so I had to have another room.
I asked the duty managers twice for some compensation due to their mistake and was offered 25% discount on the 1st night. I was unhappy at this miserly offer as I thought that as this was clearly their mistake that I should not have been charged at all but finally agreed with 35%.
The rest of my stay was as good as normal this error just left a bad taste but won't stop me staying again.
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- Also Known As:
- Coombe Abbey Coventry
- Hotel Coombe Abbey