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“Very nice hotel, basic, but good price/quality concept”

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Ibis Coventry South
Ranked #32 of 39 Hotels in Coventry
Reviewed October 10, 2011

  • Stayed: October 2011, traveled on business
    • Value
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Thank FrancisVE
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded August 27, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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324 - 330 of 401 reviews

Reviewed October 4, 2011

was staying at the Ibis as i had work in the area staff very friendly and couldnt do enough food avererage but again the staff made up for that the only down side was both the rooms i stayed in where unclean one room looked like the bathroom floor had not been cleaned in weeks and the second time i stayed a vast asortment of the previous person hair in the room including lower body hair cleaning not up-to-much
informed reception on this very simpathetic on the problem But would stay again

Room Tip: dont stayin the rooms near the stairs kept awake
See more room tips
  • Stayed: September 2011, traveled on business
    • Value
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Thank ARV8151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded October 5, 2011

Dear Guest

Thank you for leaving your feedback regarding your stay.
We spoke about this during you stay and please be assured that i have spoken with Housekeeping and put in some added procedures to prevent this from working again.

I was pleased to see that over all you enjoyed your stay, and i am sorry that the Housekeeping lets us down for you.
We are a limited budget hotel and we have put in new specials and new dishes to try and satisfy our customers, we offer good value food that are within our Scope.

I wish you well

Regards

Sharon McEvoy

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Reviewed October 3, 2011

We're normally not picky travelers but unfortunately I have to be brutally honest about this place. We didn't really care about being in the city of Coventry and since I didn't know much about the area, it didn't really bother us that we were out of the city center. We were only there to do a Morgan Factory tour the next day that was nearby.
I had booked this hotel room on an on-line site that said breakfast WAS INCLUDED. When we got there we noticed that it had a very motel like feeling and when we started checking in the lady said that someone with our name already checked in---like it was no big deal. We told her that it wasn't us because why would we try to check in again? We were worried because we had put our credit card number in to reserve the room but she acted like it was no big deal and didn't even bother to investigate this. She then said that she will try to find another room for us, like it was our fault. When she found us a room I asked her if breakfast was included and she said no. When I told her (and showed her) the reservation for the room that was miraculously taken by someone with the exact name as ours she just said again that the breakfast wasn't included. You would think after someone had checked in that wasn't us, taken our room and that we had to wait for 20 minutes to re-do the reservation and check-in process she would have been nice enough and given us the breakfast for our troubles. While we were still waiting and getting the vibe that she didn't even want us there to begin with we decided to just leave. She seemed even more upset that we were leaving and when she asked us why we told her the truth--that something didn't seem right and that it was kind of upsetting that she didn't even care that someone had checked in under our name and that we instead get rude service because we are the real people (that showed identification to verify). So we left, found another hotel in the city center near the university and a shopping area and had a nice time.
The interesting part is that a couple of days later we had some odd charges on our credit card statement and our bank did some research and said it was fraudulent charges from the same day we were at the Ibis hotel and we had to cancel our card and get new account numbers. Coincidence? I think not.

  • Stayed: January 2011, traveled as a couple
    • Service
Thank Zafera82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded October 4, 2011

Dear Guest

As the new manager i was shocked to see your review, especially when you stayed in January and the review has come 10 months later and i cant offer any answers to this.

We have made some great improvement at the hotel.

I am sorry that you was not satisfied, and we have used your feedback as a training session in our Meeting

I hope we are able to welcome you back to the hotel in the near future so you can see that this was a one off Incident.

Regards

Sharon McEvoy
General Manager

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Reviewed September 15, 2011

The hotel is tucked away in a quiet location, but is only a 10 minute drive from the city centre. Easy to find if you follow the hotel signs.

Staff are friendly but unobtrusive. Always ready to help.

Room is basic but comfortable. 2 minor inconveniences were the limited tv channels in room, and the broadband is provided by Orange.fr, which means some websites are unavailable.

  • Stayed: September 2011
    • Value
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Thank pwhit75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded October 4, 2011

Dear Guest

Thank you for taking the time to leave us a review on trip advisor.

We are really pleased you enjoyed your stay. Yes we agree its a lovely quiet setting.
I am pleased to say we now have more channels, since changing to digital we have been able to get most free view channels. The Wifi, i am afriad i cant change that, but i have forward feedback to our head office.

Once again thank you for taking the time to gives us feedback and i look forward to welcoming you back to the hotel in the near future

Sharon McEvoy
General Manager

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Reviewed September 7, 2011

  • Stayed: September 2011, traveled as a couple
    • Value
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Thank Alexa1122
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded October 4, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveler
St Helens, United Kingdom
1
Reviewed September 3, 2011

  • Stayed: August 2011, traveled as a couple
    • Value
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded October 4, 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 19, 2011

  • Stayed: July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank John L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SharonMcEvoy, General Manager at Ibis Coventry South, responded to this reviewResponded October 4, 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ibis Coventry South

Address: Whitley Business Park | Abbey Road, Coventry CV3 4LF, England
Location: United Kingdom > England > West Midlands > Coventry
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #32 of 39 Hotels in Coventry
Price Range: $44 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Coventry South 2*
Number of rooms: 52
Official Description (provided by the hotel):
The Ibis Coventry South Whitley is located between the Jaguar factory and the Virgin leisure centre. Warwick University is only 5 km away and Stratford upon Avon (the city of Shakespeare) is a 30 min drive. 5 minutes drive from the centre of Coventry and the airport, the hotel offers 51 en suite rooms and a meeting room. It has a restaurant, a terrace, a bar serving snacks 24 hours 7 days and a free car park (50 spaces). Free Wireless Internet access available ... more   less 
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Also Known As:
Accor Coventry South Whitley

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