What a mess! I booked online for 26/03-27/03, room, dinner £8.75 and leisure £5. I arrived tired 7.30pm, the reception desk was empty ( why? ), I said hello hello, and a lady came out, not friendly at all. She couldnt find my booking, asked for reference which I gave her . She snapped Thats no good I need six digits! then she found me and said BB one night, I said what about dinner and leisure-"Oh nothing here about dinner" But I booked it, its on the reference. DID U PRINT IT? No, it was booked late last night and had no time to print it. YOu ar e only booked for B&B! So I filled in form and went to room, opened my laptop, went to email and downloaded the booking- went back to reception and showed the receptionist the screen. She STILL didnt believe me!! Said oh you have to prepay to get that rate-. I said NO at bottom it says credit card only needed to guarantee. She looked, shrugged her shoulders and said- YOu need to print it! I said How? She said I DONT KNOW,,you have to show that when you check out! So I said do I get dinner for £8.75? She said I dont Know and walked away!!
Then I also reminded her I was entitled to a free bottle of wine, it took her 5 mins to find a voucher.....which was not offered at check in!
Room recently redecorated and not bad, toiletries okay, but matress very thin and uncomfy and bed cover stained. Resturant food and staff okay. Wi-Fi FREE in reception area.
In the morning at check-out I took my laptop and showed the man on duty- the training manager I think, he said yes thats fine and asked a lady to do it, so she did finally at internet booking agreed price. When I checked bill, additional £3.75 was added for drinks, I said - whats this? She checked through reciepts, found my wine voucher chitty with my signature, and another voucher with a totally different name and signature but my room number. I said, look-its obvious its not me, the names and signatures are totally different! OH - give me your card back! No SORRY !!!!!
Probably will not use this Hotel again, this is fourth time
I have used it and the rooms vary so much, some are old, basic and unpleasant- I always pay the extra £5 for the leisure facilities - which has big pool but old and usually full of rowdy, unfriendly young guys- the gents changing room is not a friendly place and dirty, showers have no gel or soap.
Last 2 times has been problems at check-in or check-out, time to find somewhere else when I am on business in that area me thinks!
- Official Description (provided by the hotel):
- This beautiful Grade II listed Coventry Country House Hotel is set in 11 acres of landscaped gardens and parkland, approximately 3 miles from Coventry City Centre. The original manor house, built in 1894 by the car manufacturer William Hillman, has been tastefully extended over the years to become the largest hotel in Coventry. ... more less
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- Also Known As:
- Royal Court Hotel Coventry