We went to this hotel as part of a coach tour. The location of the hotel is lovely, grounds are nice, looks great from the outside and the reception area is good.
The rooms are a bit tired but we weren't expecting too much for the price we paid. Just carpets that are stained and worn and furniture and curtains etc that are looking a bit neglected. Bathroom etc clean enough though.
We stayed on a bed and breakfast and evening meal basis though and I have to say had there been somewhere close to go we would have abandoned all the provided meals on the second day and gone elsewhere. Even the room we dined in was a dark, tired, deathly quiet old function room with no windows. It truly was the worst dining experience/service in a hotel I've ever come across and I think we would have felt better catered for and looked after at a school canteen or a nursing home!
The whole service was a shambles with one small hot plate of food to cater for a room full of people. This was continually running out and at breakfast time rarely had all the trays full. Food at breakfast was actually closer to stone cold than it was to luke warm and this was when it first arrived at the serving point. People had to stand in long queues to get to the serving plate only to find there was no plates and they had to wait some more, then they would only be able to get say bacon and tomatoes and then would have to come back later when the eggs were refilled and then back again for toast etc! The quality of the food itself was pretty poor with bacon being more fat than bacon and hash browns that were so greasy they'd all moulded together into one big lump you had to chip away at.
The evening meal had one joint of meat and three trays of soggy cold vegetables. All this was luke warm. Desserts were on a table and ran out almost as soon as they were put out. Coffee and Tea was served in 2 small urns, also continually running out along with the milk and the cups. So you frequently waited for coffee then realised there were no cups and then the milk would run out.
Staff were clearly unprepared and no sense of apology or urgency about bringing food refills and new crockery. When people did voice their concern they showed no concern and verged on being rude with their responses.
Saying all this, I imagine if you book this independently then you dine somewhere else with a different dining experience. Like I say, we didn't pay a great deal and so it was clear the management were happy to pile everyone into any available space and provide the most basic meal service they could get away with. The general feeling was that they would have let us eat from a trough if they could have got away with it!
Customers did try and speak to the manager and the driver also tried to but was told she was unavailable that weekend.
All in all, I'd probably stay in the hotel again if I booked it independently and it was a good price and I knew the dining experience would be better.
Anyone who is looking at this on a dinner, bed and breakfast basis as part of a group I'd avoid it completely. It's cheap and you will get fed as promised but it's barely edible, stone cold and you might struggle to find any crockery to eat it with!
- Official Description (provided by the hotel):
- This beautiful Grade II listed Coventry Country House Hotel is set in 11 acres of landscaped gardens and parkland, approximately 3 miles from Coventry City Centre. The original manor house, built in 1894 by the car manufacturer William Hillman, has been tastefully extended over the years to become the largest hotel in Coventry. ... more less
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- Also Known As:
- Royal Court Hotel Coventry