I am currentlystaying here on business, and have another week here to go. Since arrival I have eaten in the bar area three times in total, twice my order has been finally brought incomplete or incorrect, and three times I have had to go off hunting cuttlery myself as staff have failed to supply it. The bar manager seems unqualified to fill the tasks of his role and frequently gives incorrect drinks to my colleagues, as well as made up pricing for some items. I witnessed a young lady charged £6 for a fruit salad!
Businesscustomers beware, especially those who are tradesmen, it is clear that people in suits are the prefered customers in this establishment.
Onto the rooms, pleasing and comfortable despite the non working loo's that cannot handle anything more than tissue or liquids (looms in reception area work fine, just awkward should you need a visit in the night) , the blocked basin pipe work and the heating system that is clearly not connected to the 1970's thermostat in the room, three days with the window open as wide as possible and the room temp is still over 20 degrees making sleeping under the huge down duvet an uncomfortable experiance.
On the whole its not bad, clearly cash has been spent on decor downstairs, but rooms could do with a facelift, toilets upstairs fixed, retraining for key staff could be an idea (its not a good idea to refuse one person to eat a Takeaway in the bar with his drink, while an hour later allow seven suited (and clearly drunk) businessmen to consume kebabs and chips in the exact same area.
Given the choice I'd have rather been in a travel lodge for a fortnight
- Official Description (provided by the hotel):
- The Novotel Coventry M6/J3 is an AA rated hotel located within walking distance of Ricoh Arena and 15 minutes from the centre of Coventry, Birmingham International Airport and the NEC. Ideal for a business trip with 8 meeting rooms for conferences and semi ... more less
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- Also Known As:
- Novotel Coventry Hotel Coventry
- Coventry Novotel