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“Horrendous! Abandon hope all ye who enter here!”
1 of 5 bubbles Review of Madeira Hotel

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Madeira Hotel
Ranked #22 of 54 Birmingham B&B and Inns
Penzance, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Horrendous! Abandon hope all ye who enter here!”
1 of 5 bubbles Reviewed March 9, 2011

We booked the Madeira because of its proximity to the Hospital and after reading the reviews (which I now believe must have been posted by the owner!). My doubts were already raised when we arrived and there was no-one on the premises, the outside looks in dire need of redecoration, paint flaking from the windows, the front door with a botched lock on it! After calling the owner she arrived after twenty minutes in her car and let us is in and the smell of dirty carpets and neglect hits you straight away. The 'reception' area/guest lounge was cluttered and dirty. Stella the 'proprietor' gave us our key, we had booked a twin room for three nights. We weren't shown to the room just told on what floor it was. The stairs were covered in stained dirty carpets, dirty paintwork on either side and my heart sank! The room was the tiniest double ever! We went back down to tell Stella we had booked a twin room and she said she would put a single bed in the room for us! We asked her where she thought this would go as it was barely big enough for the one bed and asked for a twin room which is what we had booked. She then gave us the key to another room on the top floor. This was without a doubt the smallest twin room I have ever seen. There wasn't even enough room for one chair! The bathroom was about as big as an IKEA single wardrobe although on the plus side it was only 6 inches from my bed! The beds were non matching, one was a metal sprung base only seen before on Midnight Express and the 'divan' had a greasy stained headboard. On the plus side the bedding was clean, I'm guessing because it was laundered elsewhere! After a traumatic day with a very sick relative we arrived back at the accommodation. After squeezing past each other to use the bathroom we settled down for the night. Not that easy as the traffic noise is terrible and added to the symnphony coming from the bed springs sleep was near nigh impossible. At half past one I was jolted awake by the scream of my sister who, leaning over to get her drink from the floor, (there is no bedside table) had seen 'something run under her bed! Needless to say we spent the rest of the night awake me in my squeaky bed and my sister on the greasy stained window seat cushion staring at the floor! We showered at 6:30am and waited till 7:30am when breakfast was due to start to approach Stella. Surprisingly there was no activity at 7:30am but she did turn up just after. We explained what had happened. Stella assured us that they had had bed bugs in the past and she used rat control and had cats so thought it was unlikely that there were rats or mice in the room and in any case it was our word against hers! Yep it is Stella. She said as we weren't happy she wouldn't charge us, thank you for that but quite honestly we would have preffered a clean room and a restful night. She did call us twice that morning to tell us she had called Environmental Health at 8:15am and she needed an address to send the report to which we gave her and again at 11:00am to say Environmental Health had been and could find nothing. That isn't the way Environmental Health work! We are still waiting for the report and if we get it and its genuine I'll eat my hat! Don't go to this hotel. Most people who stay here are doing so because they have sick relatives at the hospital. Go to the Norwood Hotel next door where Mark and Julie run a fantastic hotel, clean, warm, friendly, a lovely bar where you can relax at night and a great breakfast in the morning.

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank cheddarpenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    28
    17
    10
    5
    6
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed October 16, 2010

ROOM. Stained bedclothes. Rough stained towels, not enough towels. Just a bed in the room nothing else, you could only just walk around it. Booked a single was given a double, then charged for a double. £215.00 for a bed, for 4 days rip off. Licenced bar not opened ever.
FOOD. Stale cornflakes, Beans and toms on breakfast cold, undercooked bacon and sausage, lumps of gristle in sausage. RUBBISH!!!!!!!
J. Knight

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jayneknight45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 6, 2010

I wouldnt recommend this hotel to a family with small children as the rooms are to small.We didnt feel very welcome we was given our key an left to get on with it.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kerrybirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westaussie
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 10, 2009

We initially booked for 2 weeks due to comitments in b'ham. after 3 nights we had to leave, we could not stand it anymore. I booked this place after viewing thier website showing a very neat room in the picture and I believed it would be ideal after reading the comments, [ I do wish people would be honnest ]. On arrival all I could smell was rising damp on the ground floor,we were shown to our double room ,it was nothing like the photo shown, it was a single room with a double bed sqeezed in .The shower/tiolet was tiny you had to have the door part open to use the loo. having just arrived from over seas we just crashed for the one night and asked for a better room the following morning,this was given ,a bigger room and you could close the door in the bathroom. no wardrobe just open metal shelving and no draws ,we lived out of the suitcases. After 2 days of traffic noise and the metal rack falling of the wall and the smell of the damp, we had enough and checked out. I will be honnest the beds were very clean ,the few staff were very friendly and helpful and the food was very good. The owners need to take a good look at the place and spend some money on getting the place upto a decent level. how this place was ever rated it beats me.If you want the internet connection ,well forget it you have to go down to the owners office to achieve any service at all.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank emmanuelwestaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 2, 2009

My brother’s 50th Birthday party was held in Selly Oak & all my family live in Tamworth so I had to find accommodation for 10 of us. We stayed at the Madeira on the Saturday night. It was just a short taxi ride from the venue (and most others in the area) so scored for us on the convenience side. In addition to this the hotel was extremely comfortable & the rooms spotless. We all had en-suite rooms and a cot was provided for the 6 month old baby. The owner was very helpful and gave us a warm welcome. On the Sunday morning we all had a huge breakfast & did not have to be up at the crack of dawn as so often happens in some hotels. Overall we would recommend the Madeira wholeheartedly.

  • Stayed August 2008
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Europugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cavan
1 review
5 of 5 bubbles Reviewed August 18, 2009

highly recommend the Madeira Hotel... the staff were so lovely and helpful. they went out of their way to make you feel at home and show you around the area!!!!!!!!!!! the rooms were lovely and very comfy and lovely breakfast!!!!!! we had a brilliant stay in the hotel and definately will be staying there again!!!!!!!!!!!!!!

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoriCavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 12, 2008

A group of us stayed to attend a friends' wedding. Made a weekend of it and had a great stay with really warm welcome, we all arrived at different times and didn't know how to get to the wedding but the staff were really helpful and nothing was too much trouble. Clean comfortable rooms, good breakfast and a great location.

Stayed January 2008
Helpful?
1 Thank Jane860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madeira Hotel

Property: Madeira Hotel
Address: 85 Bunbury Road | Northfield, Birmingham B31 2ET, England
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #22 of 54 B&Bs / Inns in Birmingham
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
UNDER NEW OWNERSHIPThe Madeira hotel is a small hotel in Northfield Birmingham. Just 10 minutes from the motorway network, and located 5 minutes walk from Northfield town centre and train station. Easy access to Birmingham city centre and the National Exhibition Centre. For those visiting the Royal Orthopaedic Hospital or Cadbury World we are just a few minutes away.We have a range of rooms to let including singles, twins doubles and family rooms. Rooms are equipped with tea and coffee, making, colour televisions and most rooms have en-suite facilities.Within the hotel we have a conference / meeting room with will accommodate up to 20 delegates. With ample free car parking and easy access its a ideal location for your meetings and training events. With free wifi and lunches, tea, coffee provided. ... more   less 
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