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All reviewsresorts worldsuperior roomnespresso machinegreat hotelspa facilitiespizza expressexcellent facilitieswalk in showerbirthday treatmini barcar parkbars and restaurantsfantastic staybreakfast was excellentone night stayreception staffbooked this hotel
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Reviewed November 20, 2017

Really enjoyed my stay at The Genting, ideal location for the Arena. Rooms were spacious and presented to a high standard. The Breakfast was plentiful and served in a nice environment. The Genting is set within a complex that has lovely bars and shops.

  • Stayed: November 2017, traveled on business
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Review collected in partnership with this hotel
Thank D5758BYkatet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GentingDutyManagers, Customer Liaison Officer at Genting Hotel, responded to this reviewResponded January 9, 2018

Good morning,

A huge thank you for the 5* review, we really appreciate it.

Location to the arena and superior rooms are something we are definitely proud of. I'm glad you had an enjoyable stay with us and I hope to welcome you back to the hotel in the near future.

Best regards
Brad
Customer Liaison Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2017

A great hotel in an excellent location. We had a small problem with our room but that was sorted immediately. We have to give a special mention to Danielle on the front desk who was extremely lovely and helpful. Breakfast in the Robata restaurant was lovely.

  • Stayed: November 2017, traveled with family
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Review collected in partnership with this hotel
Thank BaileymBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GentingDutyManagers, Customer Liaison Officer at Genting Hotel, responded to this reviewResponded January 9, 2018

Good morning Bailey,

Thank you for the 5* review, it is greatly appreciated.

I am glad that the issue with your room was dealt with promptly; our reception team are proficient in rectifying guests' qualms and queries swiftly.

Kindest regards,
Brad
Customer Liaison Officer

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Reviewed November 20, 2017

The parking was very good .The receptionist was very welcoming, and the rooms were fine but a bit pricey. The breakfast at the roberta was extremely poor for the price we paid we would have expected the food to tasty and hot

  • Stayed: November 2017, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank chrisvE2554MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GentingDutyManagers, Customer Liaison Officer at Genting Hotel, responded to this reviewResponded January 9, 2018

Good morning Chris,

Thank you for the review. I'm glad your stay was a pleasant one, for the most part. My sincere apologises about the breakfast, obviously the hot plates that the food is served on were not the most effective during your stay. For that I apologise on behalf of Robata.

Kindest regards,
Brad
Customer Liaison Officer.

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Reviewed November 19, 2017

All the staff were very friendly and helpful. Great room, great breakfast with lots to choose from. Tried room service which was also very good. The only little comment, the last evening when someone came to refresh the beverages tray she had started to enter before I got to the door! What if I had been stepping out of the shower. Great place to stay if you want to be really close to the venues and plenty of places to eat and shop in the precinct

  • Stayed: November 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank S1022UEjohne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GentingDutyManagers, Customer Liaison Officer at Genting Hotel, responded to this reviewResponded January 9, 2018

Good morning,

Thank you for the 5* review, it is greatly appreciated.

I am glad you had an enjoyable stay with us and utilized all of the available facilities. I can only apologise about the mishap with the housekeeper; we encourage all housekeepers to knock and wait around 10 seconds before entering a room, or if guests do not wish to be disturbed, to put the 'do not disturb' sign outside of their room.

Kindest regards,
Brad
Customer Liaison Officer

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Reviewed November 19, 2017

Was in Birmingham for a conference. First time staying at the Gentings. Fantastic experience would definitely recommend it. Friendly staff, great facilities. Room was clean, decor to a high standard however most importantly a very comfortable bed. There was a large selection of foods for breakfast. Would definitely stay here again.

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank L3772OHandrewh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GentingDutyManagers, Customer Liaison Officer at Genting Hotel, responded to this reviewResponded January 9, 2018

Good morning,

Thank you for the 5* review!

I am glad that you enjoyed your stay with us and utilised all of the available facilities. We hope to welcome you back to the hotel in the near future.

Kindest regards
Brad
Customer Liaison Officer.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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