This used to be my curry restaurant of choice in Birmingham, although I hadn't visited in the last 5 years. Wow, what a disappointment. There always used to be a really warm welcome from the manager himself, and the staff were always friendly and attentive, and the food was always excellent.
Visited with two friends on Saturday evening at 6.30, in advance of a concert starting at 7.30. There was no welcome of note. We were shown to a table and the first thing of note was that another table was complaining about cold and undercooked chicken. The complaint was poorly handled and the couple left their meal, settled up and walked out very annoyed. Then the table next to us complained about and undercooked sea bass dish which was changed.
Our orders were quickly taken for drinks and popadums. Neither were quick to arrive though. We had to chase up the orders for both. Then another waiter came along and tried to take our drinks order again.
We placed our orders. The starters eventually arrived followed, soon after, by the main course. They took the mains away. Then it took ages for the mains to reappear. When they did, we had been there for over an hour. To put this into context, there were never more than four other tables in use during our visit.
When the main course arrived again, mine was barely warm. They offered to replace it but we were already late for the gig so I declined. In their defence the dish tasted fine; just not hot enough. I had a couple of spoonfuls of my friends' dishes and must say they were excellent.
Given the attentive service I was used to here previously from the old manager, I tried to catch the eye of the manager on several occasions to chase up on our orders or complain. It was noticeable that he spent the whole time behind a reception desk counting money or something. It was apparent that he knew I was trying to get him to come over but he was pretending not to have seen me. After my main dish had been taken away I actually called over to him that I wanted to talk to him. The only explanation he could offer for the shambles over which he was presiding was that 'someone from the kitchen had called in sick'. This really didn't stack up, as they were not busy. He mumbled that I wouldn't be charged for the main course but this was rather begrudging and unapologetic.
If it wasn't for the fact that my friends' food was very good I would have rated the place a 1. To put this into context, if I had reviewed this place when I was a regular visitor it would have been a 4 or 5. All the ambience and service pride has disappeared. I noticed the 1st June review from Pufcboy and agree with his view that the serving staff seemed to be nervous of the surly manager. It was almost as though he resented having people in his nice clean restaurant.
This is definitely one to avoid now. There are plenty of fantastic curry restaurants in Birmingham that will make you feel welcome and valued, and serve great food.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.