Although the staff were friendly and helpful this hotel fell far short of what you would expect of the Holiday Inn Express. Our main gripes were;Lack of bath towels. We had to twice ask for a second towel. (Only stayed 2 nights); Our room overlooked the recycing bins (which was the most attractive view in the area) and bar staff continued to empty bottles until late at night and early in the morning. We were told that the staff were told about this; The fire alarm also went off very late at night.(Apparently this is a problem caused when guests leave the shower door open)
The lift was out of order when we arrived. We were only on the first floor and it was not a problem for us.
Breakfast service was good and room clean and a good size. We didn't use the bar or have an evening meal. There needs to be more local information provided in the rooms as well as a menu and bar tarriff.
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- Also Known As:
- Hampton By Hilton Birmingham Star City Hotel Birmingham
- Birmingham Blueberry Hotel