We stayed at the Premier Inn on Friday and Saturday this week, to go to the Camping and Caravan Show at the NEC.
We didn't arrive until 8:00pm after a 3.5 hour drive on Friday night, we were checked in very efficiently, and our room was spot-on. We were advised to go into the restaurant to make a booking for a table as it was extremely busy. We queued for 20 mins, and got a table booking for 22:00. This was fine with us, as long as we were going to get something to eat! And after the drive, a couple of glasses of wine was just exactly what we needed :-). The woman (for the hotel's benefit, with short blonde hair) on the reception greeting area, was carrying out a thankless task of getting everyone into the restaurant for meals. She did this with absolute professionalism, even with disgruntled people kicking off all over the place. One of the main reasons for residents of the hotel not being able to get into the restaurant, is that a lot of people from the NEC on-site campsite had came over to the restaurant for meals. We were assured that Saturday night would be better, as people were only allowed in if they had a booking.
We had a couple of drinks in the bar after the NEC show, and watched the queue building up again, but were pleased to see that the staff were turning people away if they didn't have a booking. We came back to the bar at 8pm, for our table that was booked for 8:15. We eventually got to our table at 8:50pm. The guy that was running the restaurant was totally incompetent. There were actually 5 and 6 empty tables, but nothing was co-ordinated to get them cleaned, re-set and people into the restaurant.
Having said all of this - the meals were very very nice, and would recommend anyone to stay / eat at this hotel.
The hotel management really need to think about their restaurant policy, particularly when the C&C on site camp site is setup. Meals really should be restricted to residents only when the hotel is so full.
Some of the staff seemed to work extremely long hours. Laura was behind the bar when we went to bed at 01:00, and she was serving breakfast at 9am! But most of them were extremely helpful and polite.
- Official Description (provided by the hotel):
- Attending a show or an exhibition? Stay at our fantastic location close to Birmingham's NEC Arena ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn and Booking.com so you can book your Premier Inn Birmingham Nec/Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Birmingham Nec/Airport Hotel Birmingham