I stayed at the hotel on the night of 21.08.13. The booking in was fine and the service was good. No problem with the room and I had a good night's sleep.
However, the service and food at breakfast was disappointing. Firstly I had to wait at the lectern a long time for a member of staff to come and seat me. It had got to the point where I was joking with one of the other guests about the length of time and that I should just walk in. Next I was told they were taking orders for cooked breakfast and so I ordered scrambled egg on toast. I had two cups of coffee whilst waiting for it to arrive. It was a good job that I was not in a hurry. The family sat near me received their breakfast first and moaned that they had been waiting 50 minutes and that eggs were not cooked as they had requested. When my breakfast came the toast was to one side and the scrambled egg on the other. There was a lot of water on the plate which the toast was sat in. I had to mop up the water with a serviette.
Whilst I was sat having my breakfast I saw that other people were having to wait before being seated. At one time a queue had formed and staff were just walking past the lectern.
The breakfast staff working were polite. My impression was that management, leadership and direction was missing. overall it seemed to be a bit of a shambles.
- Official Description (provided by the hotel):
- Attending a show or an exhibition? Stay at our fantastic location close to Birmingham's NEC Arena ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Birmingham Nec/Airport Hotel Birmingham