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“Good value, excellent service”

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Premier Inn Birmingham Nec/Airport Hotel
Ranked #28 of 118 Hotels in Birmingham
Reviewed March 3, 2013

The staff couldn't have been more helpful or polite, they went above and beyond everytime we raised a little query which made a nice stay even better, they are a credit to the management of this hotel and Premier Inn as a whole. The rooms are a good size, very clean, bathroom tiling in particular looks like it has been redone recently and rooms amenities and temperature all exactly as you would want. For a good value hotel in a very convenient location I cannot fault it.

  • Stayed: March 2013, traveled on business
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Thank EJH20122012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you very much for your fabulous 5 star review!

It was delightful to read that you had such an enjoyable stay with us. It was particularly warming to know that you found all elements of your stay good, from our accommodation, convenient location as well as friendly and welcoming service from the team.

We look forward to welcoming you back to our hotel in the near future.

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1,619 - 1,625 of 2,080 reviews

Reviewed March 3, 2013

Hotel ok, food and service absolutely awful! Can't stress enough, we eat out on average three times a week and this is the worst by a long way, prawn cocktail starter was out within a minute of ordering, 'succulent' chicken burger (probably cooked last week) was out within 2ninutes of starter plate being taken away. Awful beyond belief!

  • Stayed: March 2013
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1  Thank Scottie1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you for taking the time to review us on Trip Advisor.

It was great to read that you found your room and our location excellent, I am however very sorry that our restaurant fell far short of your expectations.

I have passed on your comments to our Food & Beverage manager to ensure corrective action is taken.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

My daughter and I stayed here on 1/3/2013, following a visit to the NEC. The reception staff were friendly and efficient at check in. The room was clean, beds comfortable, the shower was excellent, possibly the most powerful I have ever used in a hotel. We didn't eat at the hotel, but we did have coffee and a drink in the bar, where the staff were again friendly and efficient. The bar was busy without being overcrowded and had a good feel to it.
I would certainly recommend this hotel to anyone visiting the NEC.

  • Stayed: March 2013, traveled with family
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Thank m0untain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you for taking the time to post a review on your recent stay at the Premier Inn NEC.

I was delighted to read that you found the reception and bar staff friendly and efficient, your room clean and comfortable and the shower excellent.

We hope to welcome you back to the hotel soon.

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Reviewed February 28, 2013

We booked a room here to be near to family we were visiting over Christmas. Very pleasantly surprised by the spaciousness of our room! A larger room than we've had in many other supposedly higher standard, and pricier, hotels. Staff were friendly and helpful and everywhere was clean and well kept. Wasn't busy when we were there, so nice and quiet. We didn't eat in the restaurant, so unable comment on that but would definitely recommend and we will be returning.

Stayed: December 2012, traveled as a couple
Thank Tripaddvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you for taking the time to post your comments on Trip Advisor.

I was delighted to read that you enjoyed your recent stay with us and especially that you found our staff very friendly and helpful and our rooms so comfortable.

We look forward to welcoming you back again soon.

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Reviewed February 27, 2013

This hotel is usually full with 'trade' from the NEC. However, the staff are never too busy to help. The food and bar service was still good considering the number of people being catered for. The rooms are clean and comfortable, with tea and coffee making facilities which are always welcome. Bathroom very clean with hot water, good spray on shower, shampoo etc. Well worth a visit.

Room Tip: Corner suite didn't have many people walking past.
See more room tips
  • Stayed: September 2012, traveled with friends
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Thank Jacqueline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you for posting such a lovely review following your recent stay with us.

I am delighted that you found your room to be clean and comfortable and our staff service excellent.

We look forward to welcoming you back for a return visit in the near future.

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Reviewed February 25, 2013

Excellent service, comfortable and quiet room. Enjoyed breakfasts and dinners. Meal deal excellent value with good choice, quality and service. No hot water to shower or bath throughout three day stay. Offered alternative room but not keen to go to bother moving and hoped plumbing problem a temporary blip. Not so. Clearly an ongoing problem and room should not have been allocated in the first place. In spite of this an enjoyable stay and would definitely go again.

  • Stayed: February 2013, traveled as a couple
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Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded February 27, 2013

Dear Guest,

Thank you for taking the time to write a review on your recent stay with us.

Firstly, I would like to apologies for the problems you encountered with your room. Plumbing issues are unfortunate and it would have been something we were unaware of for that room to be allocated to you. I am disappointed that you didn't take up the offer of an alternative room as we want our guests to experience the upmost level of comfort during their stay.

We really do hope that this hasn't put you off with staying with us again and we hope to welcome you back to the Premier Inn NEC in the near future.

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Reviewed February 25, 2013

On a very busy evening when the hotel was full, we were made very welcome, the room was very clean and comfortable. The dinner and breakfast were also very good in spite of a large number of people all requiring food at the same time.
Well done Premier Inn

  • Stayed: February 2013, traveled as a couple
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Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded February 27, 2013

Dear Guest,

Thank you for your lovely feedback regarding your recent stay with us at the Premier Inn NEC

We pride ourselves on clean, comfortable and affordable accommodation and excellent service, so I am very happy to read that you thoroughly enjoyed your stay.

We look forward to having you stay with us next time you're in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Birmingham Nec/Airport Hotel

Address: Bickenhill Parkway | National Exhibition Centre, Birmingham B40 1QA, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Birmingham
#40 Romantic Hotel in Birmingham
Price Range: $58 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham Nec/Airport Hotel 3*
Number of rooms: 247
Official Description (provided by the hotel):
Attending a show or an exhibition? Stay at our fantastic location close to Birmingham's NEC Arena ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Birmingham Nec/Airport Hotel Birmingham

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