I booked a room over night in Portland House through Laterooms.com. I had confirmation of the booking and near the date a reminder of the booking. I turned up on a dark, wet evening after a very long day to find they had cancelled my booking with no notice. Apparently they had been unable to take my payment but had not bothered to let Laterooms know this. They were fully booked so I ended up having to find another hotel, which was several miles away and more expensive. When I complained to Laterooms they got in contact with the hotel who refused to give any apology or compensation. Laterooms have now taken them off their list of hotels.