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“fantastic hotel with great staff”

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Staybridge Suites Birmingham
Ranked #2 of 118 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 9, 2014 via mobile

The apartments are fantastic with a really welcoming team that made it seem less corporate than many places of the same size. Breakfast was lovely and the location perfect for central Birmingham. Would not stay anywhere else if I return to Birmingham

Stayed: July 2014, traveled with friends
Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 12, 2014

Thank you for your review. It's good to hear the Guest Services team made you feel welcome! We look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 - 718 of 893 reviews

Reviewed July 9, 2014

Never stayed in Staybridge before but would again. City centre location, lovely studio apartment, a warm welcome and everything you need. There are some works for the new tram line outside entrance so difficult to locate but I never heard the works going on so it was not a problem. Would stay again when on business.

Stayed: July 2014, traveled on business
1  Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 12, 2014

Thank you for your review. It's great to hear you enjoyed your first experience of Staybridge Suites and we look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

We were on a long journey and decided to stop in the Birmingham area to break our travel. Although we had been a little concerned about the some of the adverse comments on the location we decided to try the hotel as it appeared to have similar facilities to some US chains we have used.

Driving in did not auger well, with lots of road works in preparation for the new tram lines and the peculiarities of our French sat nav which couldn't direct us to the specified car park. With helpful locals we parked and then were directed to the hotel.

From there everything was plain sailing. Check in was friendly and rapid. We'd prepaid for our one night stay and the only surprise was the need for a £25 credit card authorisation to cover any additional expenditure, the balance of which would be refunded after departure.

Our room was certainly the best we have ever occupied in a UK hotel. Sufficiently large for our needs with comfortable king bed, bathroom with large wet room shower and kitchen area with every facility you could require. Indeed rather than eat out we visited a local convenience store for ingredients. Sainsbury, Tesco and Waitrose are all within a few minutes walk. It would have been difficult to prepare a banquet but we enjoyed a very pleasant meal for two.

The included breakfast was more than sufficient for our needs. There was a large selection of cereals, fresh fruit cocktail, berry compote, fruit juices, breads, rolls, bagels, pastries and muffins. Also sliced breads and toasters, yoghurts, cheese, ham and the best coffee (for my taste) served in a chain hotel. Drinks are continuously available from the breakfast area day and night. Very useful, as were an eclectic selection of books available to read with your coffee?

To top everything we did not find the city centre at all intimidating or frightening. Indeed we even went of a walk alongside the canal which passes nearby, but takes a little finding.

Overall a very positive experience which we will certainly repeat if we have need to stay within the area again.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank BlueVinney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 12, 2014

Thank you for your review. It's great to hear you enjoyed your stay with us. We look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

I'm a big fan of the Staybridge Suites- having stayed in 5-6 in the past. If you aren't familiar, it is, as it says, a suite with a kitchenette and dining space in your room. I would say the rooms are made to a high standard with luxurious furnishings and fittings. The facilities are great here with a laundry room, a lounge and den area, meeting space and kitchen hub.
This particular one is really central in Birmingham- the downside is it doesn't have its own parking so do factor this in when choosing this hotel- I think I paid approximately £20 for parking overnight in the NCP on High Street- which is literally only 2 minutes from the hotel if that.

I've stayed here a couple of times, its been very good value for money when I've been... I would imagine the price is good to entice new business to a relatively new hotel... Only time will tell but I hope I'm wrong!

I was on the 9th floor this time, its exceptionally quiet in the rooms- which are spacious and I noted how bright and airy it was in the morning with the two big curtained windows drawn.

Unfortunately I was only here for the one night but I always imagine these would be great places to stay for a week or so as it does ooze a certain social atmosphere between guests. a central hub "kitchen" - its more than a buffet breakfast... it feels like home... Help yourself to items in the fridge, cut your own breads and the selection is really very good for a hotel.

There is a pantry shop in the hotel opposite reception which is well stocked- I haven't tried anything from it so I cant comment on the prices but it always looks tempting.

Whether you are staying here for business... which I think its the ideal choice, especially if here for several nights as you don't feel you have to fine dine or conform to the traditional hotel etiquettes. For families it has the space, the location and the kids will love the breakfast choices.

For me, I love this style of hotel... this one could only be better if it had its own parking.

  • Stayed: July 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Gavin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 12, 2014

Thank you for taking the time to leave such a positive and informative review on your recent stay with us. It's great to hear you were impressed with our hotel and the facilities on offer. We will be sure to pass on y our comments to all the relevant departments. We look forward to seeing you again!

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Reviewed July 7, 2014

Had a two night stay in this city centre location. The room and the facilities are excellent, well appointed and spotlessly clean. The neat well equipped kitchen was a surprise but it was a bonus to have a fridge and a dishwasher, enabling us to have the freedom and flexibility denied in most hotels. My only small criticism was the pillows, such a comfortable bed deserved a nice, soft pillow. This is the perfect place for anyone wanting accommodation right in the city centre.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Thelma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 12, 2014

Thank you for leaving a review on your recent stay with us. We look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

I can forgive a lot of things, but not rude / unhelpful staff.

The staff member who checked was extremely rude, she took £25 from my card without even telling me what is was for and walked off to speak to another guest half way through checking in, leaving me standing around.

She returned handed my receipt for the £25 still not telling me why she had taken it, and then started chatting away to her colleague because she could not process my payment as she had already closed her till. She finally wandered off to speak to another guest leaving her colleague to explain why she had taken the money and answer any questions I had.

I would like to point out the other person doing check-ins was really nice and helpful, so it can't be a training issue.

The first suite I was checked into was really nice and the air conditioning had the room at a very pleasant level, sadly the shower only ran cold. The gentleman on reception quickly arranged for maintenance to attend, who confirmed it was broken and I was moved to another room.

Sadly this had a different layout and seemed far smaller, equally it was very hot, by then I was exhausted and just didn't care.

The air-conditioning turns off at midnight and both nights I woke up in the middle of the night far too hot!

Whilst it was a nice hotel I would not stay there again, nor would I recommend it to anyone else. if I pay a decent price per night I would like to be treated with some common courtesy.

On a plus note, wifi as great (even on floor 10) and the breakfast was not bad, although I couldn't get a table.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
5  Thank Pashie78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 8, 2014

Dear Pashie78, thank you for your review. I'm very sorry about the issues you experienced at check-in. I can assure you that there will be a full investigation carried out by myself to ensure this doesn't happen again. As I'm sure you can see from previous reviews, this is not representative of the usually high customer service that we offer to our guests. I hope that, should you book with us again, we will be able to exceed your expectations and be sure that you do not experience this again.

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Reviewed July 7, 2014

I spent a night here last week while on a business trip to Birmingham. It was my first stay at the Staybridge Suites and I chose it due to it’s proximity to the venue of the event I was attending.. You really couldn’t get a more central location and it is especially handy for New Street Station. The reception is located on the 2nd floor and check-in was swift and friendly. I was allocated a room on the 5th floor. It had been a very warm day and I was grateful when I entered the room to find someone had had the foresight to put the air-conditioning on. Very welcome. Found the room very spacious, very well equipped, immaculately presented and spotlessly clean. After a refreshing shower in the very large shower cubicle I headed down to the “meet your neighbour” get together for a quick ( free ! ) drink.. Nibbles /finger food was also available. This is a very laudable concept held daily between 18:30 - 19:30 and contributes greatly to what differentiates the Staybridge from run of the mill hotels/chains. They obviously strive to be that little bit different and it does have a quirky, laid back feel to the place. As there is no on site restaurant I headed out for my evening meal but the breakfast in the morning was very well catered with all the usual suspects available. They have real toasters like the ones in your home not one of those fiddly conveyor belt type things. Other hotels please note ! The coffee was great and apparently free throughout the day for residents and there are even takeaway style cups you can take out of the hotel with you. Another great concept. Sleep quality was very good with quality bedding, comfy bed and good soundproofing in the rooms. No extraneous noise at all.
All in all I was very, very impressed. From now on whenever I am in Birmingham for business or pleasure the Staybridge will be the first place I will try and get booked !

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MaccaGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel Y, Guest Services Manager at Staybridge Suites Birmingham, responded to this reviewResponded July 8, 2014

Thank you for leaving such a positvive review on your recent stay with us! It's great to hear you enjoyed the Evening Social which is held every Tuesday, Wednesday and Thursday between 6.30-7.30pm. The Staybridge Suites brand is all about making you feel relaxed and "at home", so it's great to hear you found this to be the case. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Birmingham

Address: Corporation Street 1 Martineau Place, Birmingham B2 4UW, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 118 Hotels in Birmingham
Price Range: $104 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Staybridge Suites Birmingham 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Our hotel offers a "home-from-home" environment for all types of guest. Relax and un-wind in The Den, making use of FREE WiFi. Enjoy your FREE breakfast in the Hub Kitchen or take it to your room. Get fit in our FREE Exercise Room before grabbing a coffee from our 24/7 coffee machine! All our suites include a fully-equipped kitchen so you can prepare yourself a meal in the evening, or attend the Evening Social on a Tuesday, Wednesday and Thursday for complimentary drinks and nibbles! ... more   less 
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