After booking the hotel, I looked at the reviews and was convinced I had booked us into hell.
Nothing could be further from the truth.
Yes the hotel is very run down and is sadly in need of a cosmetic revamp, it also needs sufficient cleaning staff to manage a large building. Grubby in places, tired and worn out the management really need a rocket from head office. Someone is cost cutting, shaving budgets to the bone and the impact is driving customers away!
The reception staff are lovely, helpful, polite, they really couldnt do more. We had an issue with our key which was sorted out promptly but the hike down endless stairs and corridors was irritating.
Geoffrey G, you missed out on a treat not going for the breakfast! Now that's what I call an Full English! The restaurant is clean and bright, the service is fast and efficient. None of your cheap nasty watery bacon here! Made to order, none of those revolting hot plates of luke warm overdone eggs and undercooked bacon, it was fantastic! We did avoid breakfast the first morning because of the general air of neglect in the hotel but after talking to the chef on the first evening we took the plunge and our expectations were exceeded.
We are back in Birminham in March and will definately consider staying at this hotel again,
Note to management, with a little bit of TLC this could be a great budget hotel! Your current cost cutting initiatives may be designed to ride out the current economic downturn but they are having a huge negative impact on customer experience and satisfaction. In a competative market if you want to survive you need to get the detail right! The thermastats in the bedrooms need to work!, the pillows need replacing and extra blankets and pillows need to be in the room ready for guests if they want them. Housekeeping is important! grubby carpets and curtains are a real turn-off. Moldy corners in bathrooms are unacceptable.
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- Also Known As:
- The Hotel Birmingham
- Birmingham The Hotel
- Days Inn Birmingham