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“Overbooking nightmare”

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The Royal Angus Hotel
Ranked #64 of 117 Hotels in Birmingham
Leamington Spa, England, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overbooking nightmare”
Reviewed October 31, 2011

Booked this hotel 6 weeks before stay, however on arriving was informed that an administrative error had been made and they did not have any rooms. Were informed that had been booked into a hotel further outside city centre but taxis would be paid for, which was the case. The hotel they booked into was shabby and much below the standard expected when made the booking. Admin errors do occur however the least that should be done is guests should be booked into a better hotel not a worst / cheaper one.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair N, General Manager at The Royal Angus Hotel, responded to this review, November 9, 2011
My apologises for the inconvenience you experienced.
Unfortunately these circumstances sometimes occur in the hotel business which are outwith our control.
However I have asked my Reception Manager to review our choice of hotels to outbook our guests to should the occasion arise in the future.
I sincerely hope that this rare occurence does not deter from staying with us in the future.
Yours sincerely
Alistair Naismith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (156)
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English first
Shropshire
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 29, 2011

An overnight stay was all i needed as attending a training course in the City. Having visited last December was a bit dubious about returning but the hotel was booked by my employers. My experience was much better this visit, everything was very good other than maybe the breakfast, which even though plentiful and well cooked, could have been hotter!!!!! Room was very clean and compact.

Room Tip: If you want a quiet room ask for one thats not at the front of the hotel, due to dual carriageway at...
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  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tixielixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair N, General Manager at The Royal Angus Hotel, responded to this review, November 9, 2011
Thanks for the generally complimentary review.
I have taken on board your comment on breakfast and we have taken steps to address the temperature issue by asking our breakfast chef to make less more often which will rectify the problem.
Your sincerely
Alistair Naismith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2011

Twin room small but on a par with other chains. Comfortable. TV channels very grainy. Parking available in NCP for 25% off (£15 per night instead of £20) or off-street outside the hotel for free from 18:00 to 08:00. Food very expensive - Burger and chips £20. Steak and chips £28. 1 beer £4. Walk 7 minutes down the road there are restaurants and weatherspoons with more atmosphere. Iron and board in cupboard (take note premier inn). Tea and coffee OK - includes biscuits. Bath and shower good. Car alarms going off outside so keep windows closed.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herbertpug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 9, 2011

1st time staying here, based on 4* , price and location. Very helpful check in staff and the room was clean and modern.
The *only* snag was a fire alarm at about 0530hrs, caused by someone smoking in their (non smoking) room. They were evicted but we still had to endure a 40 minute roll call outside whilst the building was checked.
I would not hesitate to stay here again.

Room Tip: 5th or 6th floor facing the main road seem quieter.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnJ2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 9, 2011

Lovely looking hotel inside,good size rooms,comfortable bed,good choice of channels on the tv-within walking distance of town centre& several nice restaurants.
However,the fire alarm went off6times over the course of4hours when we decided it would be best to leave&go home to sleep.It started at4am going off 3times just a couple of rings and the4th time is went off constantly so we had to evacuate at5.30am.No apology was made,we just stood in the cold for15minutes, while the fire engine spent about3minutes checking things over&promptly left. The alarm then persisted to go off another two times until we got up@8am after the6th time to drive home. There was no offer of compensation or apology as they said it was a fault of the system. We said we didnt feel we should pay anything due to the hotel not providing the service we were paying for-sleep!! The best they
could offer was25% discount.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sambuka19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Birmingham hotels

UK
Level 6 Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 7, 2011

We had booked a stay for 2 for 2 nights at approximately 89 pounds. A taxi from the train station to the hotel was 5 pounds. There was no wi-fi included but there was a hair-dryer, toiletries, towels, TV, etc included. The hotel and room seemed suited for a business meetings and not for fun. The decor was terrible, the room looked dull, tired and dusty. We were upgraded to a suite however the sofas and furniture looked stained and dusty so I ended up putting towels on them before sitting. The place did look posh though, but in a very old traditional way. All other facilities were standard to good from the pressure of the shower, the slightly dim lighting and location.

Overall, I would not come here again unless it was company sponsored.

  • Stayed June 2011, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank la_revolutionnaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2011

Hotel is in a fairly good location, only 15 minute walk to NIA/Broad Street/Bullring, however I wouldn't risk my chances walking round at night.
Website advises car park is approx £15 for 24 hours but it's actually £20! There didn't appear to be a car park on site, there is an NCP at the back with a connection corridor to the hotel.
Guy on reception was not friendly at all. (I think we interrupted the rugby match he was watching on tv when we tried to check out).
Decor is a little tired but the room was fairly clean. Would only go back if I had no other choice really.

Room Tip: Ask for a room at the back of the hotel if you can, the front looks out onto a busy main road.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie_and_Shiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Angus Hotel

Property: The Royal Angus Hotel
Address: St. Chads Queensway, Birmingham B4 6HY, England (Formerly Thistle Birmingham City Centre, The Royal Angus)
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #64 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Royal Angus Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Royal Angus Hotel is a welcoming, contemporary hotel close to the city's famous Bullring. Located in central Birmingham, The Royal Angus Hotel is an excellent choice for discovering Britain's second-largest city. Local highlights include the Bullring Shopping Centre, with several theme parks and other outdoor attractions within easy driving distance. ... more   less 
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Also Known As:
Thistle Birmingham City Hotel Birmingham
Thistle Hotel Birmingham

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