I wanted to take my sister to the champagne bar for her birthday. After looking on the website, I could see the details of the restaurant, but wanted more information. I called the head office, who couldn't help me so gave me the number of the restaurant directly at Birmingham. I spent two days trying to call the number but it continually rang out. I was getting nervous, as we were only looking at a couple of days before the birthday. I decided to send an e-mail to the customer service department, who did contact me the day after to say the restaurant was closed for refurbishment and would not be open for at couple of weeks To say I was disappointed is an understatement, but I was more annoyed that a company like Selfridges had not post something on the website, I was also annoyed that I'd pre-booked train tickets. With this in mind I decided to contact the customer service department at head office again and point out in my opinion that they had on this occasion failed to advise customers of a major store closure and that several people would like me just be turning up and be equally disappointed.
This is where customer service had totally left the morals of Selfridges, because despite chasing to ask if I was even going to get a reply, I've heard nothing. It's these lack of standards and courtesy that baffles me and has meant I write this review. All it would have taken was an e-mail of apology or a quick call, but no I obviously don't spend enough in the store so my insignificant contribution can be ignored. I bet Mr Selfridge is turning in his grave at such shocking service.
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