On arrival the reception was not staffed. When someone did turn up they were unhelpful and charmless. My husband sat in the car as we did not know where to park and I asked for directions and was given them. I said is it far and should we unload our luggage now. He said yes. Husband came in with some luggage and again asked directions and we were given them but no offer of help with bags. When the receptionist turned up he said they could park our car for £20. Still no offer of help with bags (we had been travelling for nine days so we had a bit of luggage). The guy who parked the car was the person who had given us directions twice but did not want to carry luggage obviously. Very bad service for a hotel that presents itsef as top class.
The room is very average and the bathroom tiny, overall nothing special. Very disappointing again given how they sell themselves. Bath need to have the sealant re-done, no shelving to get your tolieteries off the floor and generally in need of a refurb.
We were on a DBB rate so went down to the bar for a pre dinner drink. A pretentious little bar with uncomfortable seating (low sofas in the back of the bar), charmless staff once more who jumped on us to get our drink order. Everytime someone left they spent minutes plumping cushions - if soft furninshings were of a quality this would not be nexcessary. We went to the pub across the road after dinner as we could not face the bar again.
In the restaurant greeted by more charmless staff (at least they're consistent). However, the food was decent. The girl who served us was efficient but no conversation at all and I suspect she was over run so not blaming her in particular. We were served desert by a different waiter who managed to conduct the transaction without speaking at all. The service has to be pretty bad for us to not tip - and we did not this time because at no point did we have any interaction with the staff, orders were taken and food delivered efficently but with no effort to engage with you as a customer.
Breakfast could have been good as the menu was appetising was cold served by staff that were, you guessed, charmless. Again no one actually spoke to us.
Said enough about their hopless staff other than when the guy (who had parked our car originally) turned up outside with our car, he handed me the keys at the front door and moved as quick as he could avoiding any offer to assist with our bags.
Overall an over rated poorly managed hotel that we won't be returning to again.
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- Also Known As:
- Hotel Du Vin And Bistro