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“Brilliant”

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Crowne Plaza Hotel Birmingham NEC
Ranked #43 of 118 Hotels in Birmingham
Bristol, United Kingdom
Level Contributor
343 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Brilliant”
Reviewed April 23, 2014

We stayed here in the lake view room on the 4th floor, concert package, we arrived ealry but enjoyed the bar whilst room was getting ready, staff were fantastic and chatty from start to finish, evening meal and breakfast was fantastic, this is our second time staying here and we will be back

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bristolbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear PaulMasonBristol,

thank you for your positive feedback and I hope you will be staying with us again soon.

Kind Regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,658 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (307)
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English first
Telford, United Kingdom
1 review
Reviewed April 23, 2014

We chose this hotel as we had tickets to the lg arena, arrived earlier than check in and was swiftly checked in by a very welcoming gentleman named saeed he also upgraded us to lake view. 2 adults 2 young children.
A lady in the bar area named Phillipa was amazing, told us the way to get to the lg arena and where the restaurant is, very chatty and smily. she is a gem to the hotel, served us for breakfast aswell and was brilliant with the kids.
Lg arena is literally a 3 minute walk away, food was nice and lots of choice for breakfast. Would definitely stay again when the new complex is built with a casino close by. Lovely hotel and met all our needs

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S28ffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear S28ffy,

thank you very much for your feedback.

I am very pleased to hear that you had a enjoyable stay with us and I am looking forward to welcoming you back to the hotel.

Kind Regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2014

Booked the concert package, room, dinner and breakfast package. Amazing value.
Room was great, sink was blocked on arrival, but soon sorted by house keeping. Food in restaurant was delicious, staff very helpful and smiley! Only thing I would change is the pillow. Not poofy enough for me!!
Perfect as only 5 min walk from lg arena.
Highly recommended.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear Louise F,

thank you very much for your feedback and I am very happy that you enjoyed your time with us.

Kind Regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 21, 2014

We stayed here for one night to see Gary Barlow at the LG Arena. The hotel was extremely close to the arena, parking was easy but there is a charge of £10.

We had an executive room on the 5th floor, overlooking the front of the hotel with a view of the car parks, however this hotel wasn't chosen for the views but its location. The room was clean and comfortable with everything that we needed such as safe, trouser press and an iron. Good toiletries in the bathroom, lovely shower and very hot water!

We ate in the bar and the food was good, staff polite and helpful, the service was reasonably quick considering how busy the hotel was.

The reason that I'm not rating this hotel as excellent is because the hotel falls down on its breakfast service. We had to queue for a fair while to get a table, yes it was a very busy time, but I can't understand why a hotel of this size doesn't seem to have a restaurant that is big enough to meet the size of the hotel.

The major downfall at breakfast was the lack of attention paid to table clearing, guests were queuing and tables were empty but the remains of the last guest's breakfast still sat there, and at one time I counted 3 tables in this state, with people still waiting to be seated. At busy periods surely it must be priority to clear and keep the flow of guests moving. The tables themselves were tatty and worn but a simple table cloth would have covered this and made them presentable.

After a good 10 minute wait for get a pot of tea I had to go and ask, there were plenty of staff around but they weren't being used in the areas that needed it. The food itself wasn't all that good compared to the food in the bar, so it was disappointing.

Such a shame that the management of the breakfast area lets down the rest of the hotel.

I recommend the Crowne Plaza NEC its an excellent place for a short stay.

Room Tip: Executive rooms are bigger, all seem to be quiet wherever you stay.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear Debjh,

thank you very much for your review.

I am sorry that you breakfast experience with us was not up to standard and that we did not manage the queues better.
I hope you still enjoyed the rest of your time with us and I hope you will be staying with us again in future.

Kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 19, 2014 via mobile

Excellent, the best Hotel I have stayed in whilst in UK. Very easy to find. Plenty of room to park your car. The staff are friendly, our room was superb, very comfortable. Toiletries and bottled water supplied free. Tea coffee and hot chocolate in your room. Dressing gowns, iron, trouser press, hair dryer all in you room too, even a mini fridge. Breakfast is fantastic and plenty of it. Only a short walk by the lake to reach NEC.

Stayed April 2014
Helpful?
Thank Trish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear Trish S,

thank you very much for your feedback and I am happy to hear that you fully enjoyed your time with us.

Kind Regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterbrough, null, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 19, 2014

We stayed here for one night last Saturday as we went to see JT at the LG Arena that night. The arena and NEC is no more than a 5 minute pleasant walk from the hotel which is great and essentially why we booked.
The room was very clean and quite modern. There were tea/coffee making facilities and toiletries in the bathroom. The thing that let the room down was that we couldn't get into the mini bar!!! They could have had a few extra quid out of us if we were to get into it!
We ended up paying £76 for both of us with breakfast included. The breakfast was really good. If you love a full English breakfast you'll definitely be satisfied. The staff in the restaurant are really helpful too.
A small downside to the hotel was there was no outside seating area. It was a lovely day and we wanted a couple of drinks before the show. There is nowhere else nearby to sit outside and have a drink, apart from the Whetherspoons in the NEC but that was packed full. So I was disappointed as again, the hotel could have made a few extra quid had this been the case. There are no eateries around either, apart from Whetherspoons where we went which was disgusting! Food in the hotel was expensive which is why we didn't eat there.
Overall though, pleased with the hotel and got it at a pretty good bargain. However, if you have a car you will have to pay £10 per night for your car.
One very annoying thing was the work men on the Sunday morning. It was 0730 and I was awoken by workmen working on the shopping centre next door, banging around. We would have appreciated a lay in, and it was my Birthday! Not the Hotel's fault but it was annoying.
Overall the hotel was good and we would stay again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nathan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear Nathan O,

thank you very much for your time to leave feedback regarding your stay with us.

I am pleased to hear that overall you enjoyed your time with us and I hope you will be staying with us again in future.

Kind Regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 18, 2014 via mobile

A lovely hotel to stay in.
The room was very well equipped, complete with dressing gowns, bottled water and complementary toiletries. Having pre booked, check was easy and seamless. The hotel was equipped with a gym, bar and restaurant. Breakfast was good with plenty of choice, and the staff friendly. Thank you.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Cluster General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 30, 2014
Dear George S,

thank you very much for your review and I hope you will be staying with us again.

Kind Regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Birmingham NEC

Property: Crowne Plaza Hotel Birmingham NEC
Address: Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Birmingham
#20 Luxury Hotel in Birmingham
#33 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Birmingham NEC 4*
Number of rooms: 242
Official Description (provided by the hotel):
Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more   less 
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Also Known As:
Crowne Plaza Birmingham
Birmingham Crowne Plaza

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