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“Great Location, Dishonest housekeeping”

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Crowne Plaza Hotel Birmingham NEC
Ranked #38 of 118 Hotels in Birmingham
wolverhampton, England
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Great Location, Dishonest housekeeping”
1 of 5 bubbles Reviewed April 1, 2013

Stayed in hotel sat 30th March for one night. No problems with hotel/room etc. Great location. Problem after checking out. Within 15minutes of leaving the hotel, i remembered i'd left a ring on the side. I called the hotel straight away and told them. 7 calls made by myself and 29 hours later i finally get a call back from the housekeeper, basically telling me tough. She couldn't find the ring. Her attitude stunk and when i asked to be put through to a manager, i was "cut off" Thats one priority club member who will never stop with this hotel chain again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinglejohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 10, 2013
Dear dinglejohn,

Thank you for taking the time to give us feedback on your recent stay with us.

I am sorry to hear that you have not had a good customer service experience when you were asking for your lost property. Please accept my sincere apologies that your lost property has not been found.
Please be advised that your comments are taken seriously and we will be carrying out refresher training in customer service so that incidents like this will not happen again.

Thank you and kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,642 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
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English first
Whitstable, United Kingdom
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

Stayed at the hotel on Friday night, after driving up from Kent, to see Mrs Browns Boys at the LG Arena. This hotel is ideally situated for getting to the Arena as it's next door, so we were able to leave our car in the car park £10 per night charge, and reach it easily to make a quick exit.
Check in was easy with no problems, our room was on the 5th floor and was decidedly chilly on arrival - caused by an open window, however a telephone call to reception quickly remedied that with an additional heater being provided, so we soon warmed up. The room was spotless with all the usual amenities provided.
We decided that we would have a bar snack which was excellent, the bar was warm and comfortable, breakfast was good quality, and the service was good.
All in all, the service we received from all the staff in the hotel was excellent and we would definitely stay here again. We wouldn't hesitate to recommend the Crowne Plaza.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 10, 2013
Dear Marian

Thank you for taking the time to give us feedback on your recent stay with us.

I am pleased to hear that you have fully enjoyed your stay with us and I hope to welcome you again soon to the hotel.

Kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
267 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
3 of 5 bubbles Reviewed March 31, 2013

Staff were very quick and efficient at changing our room as it as frreeezing! and the 2nd room was a lot warmer BUT:
curtain hanging off rail
HORRIBLE mould in the bathroom
holder for shaving mirror - but no mirror!

add really hard beds, and a heating/air con system that was so noisy we woke up every hour and you can see we didn't have a good stay.

Yet, the staff were REALLY good and I loved the 'sleep spray' touch, but the lack of maintenance in the rooms really lets the hotel down

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank londonlady2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 10, 2013
Dear londonlady2,

Thank you for taking the time to give us feedback on your recent stay with us.

I am sorry that you have not found your bedroom up to standard and that this did not leave a good impression on our hotel. Are you please able to provide me with the room number that you stayed in so I can further investigate why this room was not up to standard.

Please be advised that your comments are taken seriously and with your response we will continually strive to make us a 'Great Hotel Guests Love'.

Thank you and kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
5 of 5 bubbles Reviewed March 28, 2013

Stayed at the Crowne Plaza with my wife on Wednesday evening after seeing the wonderful Mrs Brown's Boys at the LG Arena.
The hotel is superbly positioned for the arena, just being a 5 minute walk around the lake to the venue and 4 minutes from the M42 J6.
The check-in was swift and we had the requested room on the 4th. floor overlooking the lake.
The room was clean, modern and you were supplied with two bottles of water and toiletries.
We booked dinner in the Pendigo restaurant and were given a discount if we booked breakfast at check-in. Both were excellent and the quality of the lamb and duck at dinner was amonst the best that we had eaten, and the buffet breakfast was brilliant with pots of coffee and tea immediately brought to your table so that you didn't have to try and get attention for a top-up!
Yes, the drinks were pricey, but I'm afraid that it normal for a city centre, airport and a hotel near a venue such as the NEC, the O2 or any other top venue.
The staff were also friendly and we would certainly not hesitate to stay there again if visiting the LG Arena or flying from Birmingham Airport.

Room Tip: Rooms at the back of the hotel look out on Pendigo Lake
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga W, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, March 29, 2013
Dear Allol,

Thank you very much for taking the time and leaving the feedback.
I am very pleased to hear that you had a pleasant stay with us at the hotel, enjoyed the food in the restaurant and that the location of the hotel was suitable for your needs.
I hope to be welcoming you back to the hotel in the near future.

Kind Regards,
Inga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed March 27, 2013

Sleepover after the One Direction Concert @ LG Arena on Sat 23rd March 2013, with my teenage daughter and sister-in-law.

Snow, snow, snow everywhere!

I was very grateful that the Crowne Plaza offer a free shuttle service from the Railway station to the hotel - the footpaths between the NEC-LG Arena-lakeside path to the hotel were covered in snow and ice, and did not appear to have had any grit/salt laid.

Special thanks to "newbie" member of staff Tyronne who was very helpful in transporting us safely to the hotel, and then expediting a delay in booking in as the room was not quite ready. Tyronne was also the member of staff who took my daugher and I back to the Railway station 1 hour later to meet my sister-in-law prior to the concert.

The room was satisfactory, although I did have to ask for two cups and pillows for the sofa-bed that was made up in the room. I was also informed that the fridge in the room was switched off, as they are going to be removed...

Glad to see that Crowne Plaza still offer complementary toiletries - these finishing touches make the visit more pleasant.

The only concern that I had was walking back to the hotel after the concert via the Lakeside path past the site for the casino that is being built. The path on the hotel grounds had not been cleared or gritted.

Breakfast in the morning was superb and great value for money - service very attentive, and the tables well laid out.

Also complementary taxi back to the Rail station - very appreciated!

Room Tip: Room with view over lakeside may be noisy over the next few months - building a casino next door!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MissMunchkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 10, 2013
Dear MissMunchkin,

Thank you for taking the time to give us feedback on your recent stay with us.

I am pleased to hear that you have enjoyed your stay with us and I hope to welcome you again soon to the hotel. I have passed the special thanks on to Tyronne.

Kind Regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 26, 2013

Made the decision to book a double room (due to snow) so I could attend the One Direction concert with my 13 year old daughter at the LG Arena on Saturday evening. On arrival we found the reception staff to be extremely courteous and efficient. Our room was located on the second floor and was well stocked (still and sparkling water, toiletries and the pillow spray was a nice added extra). Having arrived in good time, we were able to enjoy a drink and something to eat in the bar, though I did feel £8.10 for a glass of Pinot Grigio was a bit steep! We had a comfortable nights sleep, without any disturbance which was a perfect end to a brilliant evening!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MythosTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 24, 2013 via mobile

Just got back from a weekend at this hotel . Booked as it was close to LG Arena , where I was taking two 12 year olds to see one direction ( the location is great ) . Booked a room with two double beds . Booked in at 2oclock and found out the room had only one double bed . Went to reception where the receptionist didnt seem interested . Told her I didn't mind one child sleeping in the sofa bed , so she said someone would go make it up . Off we went to the concert and in arriving back to the room at 11 o'clock with tired children no one had made up the bed ?!?! I had to go back down and ask why after being quite happy to take the sofa bed and not kicking up a fuss that I had actually booked and paid for two double beds that no one had been bothered to make up the child's bed ! After twenty minutes of the man one the desk typing in his computer ?? He said someone would be up to make the bed , had to make do with two towels for 3 people . On a plus note the resturant staff are great friendly and helpful .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandyw1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 17, 2013
Dear Mandyw1970,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept our apology for the inconvenience the customer service you received from our staff may have caused you. We will address these points and we hope when you return you will see the improvements made.

We look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Birmingham NEC

Property: Crowne Plaza Hotel Birmingham NEC
Address: Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Birmingham
#19 Luxury Hotel in Birmingham
#33 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Birmingham NEC 4*
Number of rooms: 242
Official Description (provided by the hotel):
Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more   less 
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Also Known As:
Crowne Plaza Birmingham
Birmingham Crowne Plaza

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