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“Sleepover after One Direction Concert”

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Crowne Plaza Hotel Birmingham NEC
Ranked #44 of 117 Hotels in Birmingham
Newport
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Sleepover after One Direction Concert”
Reviewed March 27, 2013

Sleepover after the One Direction Concert @ LG Arena on Sat 23rd March 2013, with my teenage daughter and sister-in-law.

Snow, snow, snow everywhere!

I was very grateful that the Crowne Plaza offer a free shuttle service from the Railway station to the hotel - the footpaths between the NEC-LG Arena-lakeside path to the hotel were covered in snow and ice, and did not appear to have had any grit/salt laid.

Special thanks to "newbie" member of staff Tyronne who was very helpful in transporting us safely to the hotel, and then expediting a delay in booking in as the room was not quite ready. Tyronne was also the member of staff who took my daugher and I back to the Railway station 1 hour later to meet my sister-in-law prior to the concert.

The room was satisfactory, although I did have to ask for two cups and pillows for the sofa-bed that was made up in the room. I was also informed that the fridge in the room was switched off, as they are going to be removed...

Glad to see that Crowne Plaza still offer complementary toiletries - these finishing touches make the visit more pleasant.

The only concern that I had was walking back to the hotel after the concert via the Lakeside path past the site for the casino that is being built. The path on the hotel grounds had not been cleared or gritted.

Breakfast in the morning was superb and great value for money - service very attentive, and the tables well laid out.

Also complementary taxi back to the Rail station - very appreciated!

Room Tip: Room with view over lakeside may be noisy over the next few months - building a casino next door!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MissMunchkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 10, 2013
Dear MissMunchkin,

Thank you for taking the time to give us feedback on your recent stay with us.

I am pleased to hear that you have enjoyed your stay with us and I hope to welcome you again soon to the hotel. I have passed the special thanks on to Tyronne.

Kind Regards,

David
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Leicester, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 26, 2013

Made the decision to book a double room (due to snow) so I could attend the One Direction concert with my 13 year old daughter at the LG Arena on Saturday evening. On arrival we found the reception staff to be extremely courteous and efficient. Our room was located on the second floor and was well stocked (still and sparkling water, toiletries and the pillow spray was a nice added extra). Having arrived in good time, we were able to enjoy a drink and something to eat in the bar, though I did feel £8.10 for a glass of Pinot Grigio was a bit steep! We had a comfortable nights sleep, without any disturbance which was a perfect end to a brilliant evening!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MythosTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2013 via mobile

Just got back from a weekend at this hotel . Booked as it was close to LG Arena , where I was taking two 12 year olds to see one direction ( the location is great ) . Booked a room with two double beds . Booked in at 2oclock and found out the room had only one double bed . Went to reception where the receptionist didnt seem interested . Told her I didn't mind one child sleeping in the sofa bed , so she said someone would go make it up . Off we went to the concert and in arriving back to the room at 11 o'clock with tired children no one had made up the bed ?!?! I had to go back down and ask why after being quite happy to take the sofa bed and not kicking up a fuss that I had actually booked and paid for two double beds that no one had been bothered to make up the child's bed ! After twenty minutes of the man one the desk typing in his computer ?? He said someone would be up to make the bed , had to make do with two towels for 3 people . On a plus note the resturant staff are great friendly and helpful .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandyw1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 17, 2013
Dear Mandyw1970,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept our apology for the inconvenience the customer service you received from our staff may have caused you. We will address these points and we hope when you return you will see the improvements made.

We look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Abergavenny, United Kingdom
Level 6 Contributor
210 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 514 helpful votes
Reviewed March 23, 2013

We stayed at the Crown Plaza while exhibiting at the NEC. We could walk around the lake to the halls which was convenient.Our Lake side room was modern and quiet with a king size bed.
The buffet dinner for our group catered for all tastes and the breakfast was great.The staff were very supportive during our stay.

Room Tip: As for a Lake view room
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga W, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, March 29, 2013
Dear Gerry J,

thank you very much for taking the time to leave feedback about your recent stay with us.

I am happy to hear that you enjoyed your stay with us and that it was convenient to get to the exhibition from us.

I am looking forward to welcoming you again in the future.

Kind Regards,

Inga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 23, 2013

I have just stayed 4 nights at the NEC - it was fine but hard to enthuse about it.

The room was ok, but the heating was always an an issue - clicking like a clock when off, which was very irritating and not easy to work out. The rooms roadside are a little noisy, so try and request a room away from the road.

Staff pleasant enough and food was ok.

I have nothing to compare this to with respect to the other NEC hotels - at least it is convenient for the NEC !

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tri4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, April 16, 2013
Dear Tri4life,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 23, 2013 via mobile

Stayed here for two nights, main reason for choosing the hotel was its location as we were seeing Biffy Clyro at the LG. The location for this couldn't be faulted as right next door, we travelled into Birmingham the night before and the day of the concert, this was easy as we used the train which was a 10 minute walk away followed by a 9-15 minute journey on the train.
The hotel rooms were good quality and clean, the Wi-Fi was vastly overpriced but there was a great 3G signal so no need to use it. Breakfast was great and the bar prices about standard for a hotel bar (this is classed as a city hotel and it is the UK 's 2nd largest city).
The main flaw was the heating breaking down in our room on the 2nd night, the engineer failed to get it to work. The upside to this though was the staff response, an immediate 50% off the booking price. The staff were superb throughout the stay and cannot be faulted at all.
I would stay here again at the drop of a hat as the location was just ideal for us, the hotel was not overpriced in my opinion as we booked through a 3rd party website.
I have given the hotel a mark of 4 even though the stay was flawed....we all have things break down and I was compensated without argument.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilkointhorpe657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga W, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, March 29, 2013
Dear Wilkointhorpe657,

thank you very much for taking the time to leave feedback regarding your recent stay at the Crowne Plaza Birmingham NEC.

I am sorry to hear that you had problems with the heating during your stay but I am glad to hear that we were able to make up to you.
I hope you still enjoyed the stay with us and I hope you will be staying with us again in the near future.

Kind Regards,

Inga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
Level 6 Contributor
129 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed March 18, 2013

Good standard hotel but as with all the hotels at the NEC, overpriced in my opinion as unless you can be bothered to venture away from the NEC, they kind of have a captive audience ! Staff professional and helpful but you expect that from this brand and the prices. Only stayed here as conference facilities booked. Rooms good standard and always clean but again should be from the brand & prices. Wireless connection a bit steep price wise. Many other hotels offer free wireless :-)

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, July 16, 2013
Dear Alan T,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the wireless internet. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Birmingham NEC

Property: Crowne Plaza Hotel Birmingham NEC
Address: Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Birmingham
#20 Luxury Hotel in Birmingham
#33 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Birmingham NEC 4*
Number of rooms: 242
Official Description (provided by the hotel):
Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more   less 
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Also Known As:
Crowne Plaza Birmingham
Birmingham Crowne Plaza

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