I stayed here on Sat 2nd December for one night with one of the girls. We were going to a club that night, 2 mins walk away. So the location was fab! Hence one of the reasons why we booked the hotel.
The room was lovely. We had a double bed, tv and lovely bathroom. The room had 3 mirrors in (designed for girls, with a floor length one too!). Also had coffee and tea making facilities.
We were on the 8th floor. View wasn't great. But you don't stare out the window.
Breakfast is from 6-10am. There isn't much choice in the hot food; burnt sausages, beans, scrambled egg, only just cooked bacon and some potato croquetes. There were 2 choices of mini muffins and orange, apple or grapefruit juice. Was a self serve breakfast.
The service in the hotel I found was disgraceful! There was only one person on the reception desk who I found helpful!
I was stood waiting to check into the hotel for 20mins! After a 3hr car journey. This is not what I wanted and after the stress of finding the onsite car park!
The onsite car park is only accesible by using one lift out of the 4 in the hotel. It's not labelled anywhere saying this though!!! Not even a printed out sheet of paper!!! The stairs to get to level 2 are labelled 'FIRE EXIT ONLY' and there isn't a sign saying level 2 carpark on the stairs once you walk down to them.
The carpark, finding it was a nightmare. My friend and I drove around in circles! All we could see was a sign on the side saying "hotel carpark". Bearing in mind there are about 5 other hotels near the Hilton! So we guessed. Luckily guessed right!
The carpark is £10 for 24hrs which I think is normal.
The reception staff were useless. To put it straight to the point! I was stood at the reception for 3 minutes. It was empty. A reception girl walked past, looked at me and carried on walking, talking to her friend! Her friend looked at me and then walked off. Then a girl who had been stood there doing nothing, finally said 'are you waiting?'. I asked for comment cards and they don't do them apparently!!! I was asked to write on a piece of paper. Then I overheard a girl saying, it'll go.straight in the bin once she turns around!!!
Hotel was fab. Staff were not_!
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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