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“Better than last year, still have a little to do”

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Premier Inn Birmingham Central East
Ranked #50 of 117 Hotels in Birmingham
Kettering, England, United Kingdom
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Better than last year, still have a little to do”
Reviewed March 11, 2014

When we stayed here of the last year I was full of praise for the service and standard of the staff team, and I made a few recommendations about improving the facilities.
In the year since the standard and quality of the staff, the service, and food have improved even further, they really did go out of their way and beyond their duty to ensure that our needs were meet.
One of the recommendations I have made at all of the premier Inns I have stayed at is to raise the beds so that disabled people find it easier to get in and out of bed, and This Hotel has responded by raising all of the beds in the disabled access rooms. I am really impressed by there response.
However I do need to warn people with disabilities that the toilets are still a little low and do not have raised seats, and none of the disabled access rooms have a wet room or even a swing seat to make access to the shower easier.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 12, 2014
Thank you for taking the time to review your recent stay with us here at Birmingham Central (East). I am very pleased to read that your past experience with us was of a high standard and that you found this stay was of further improvement. We strive to ensure all our guests have a great experience. I’m glad that your previous recommendations have been implemented such as the height of the bed. We have 5 accessible rooms within the hotel and 2 of which do have wet rooms, but as these rooms are nearing the end of the corridor, we tend to find our accessible guests don’t like to or aren’t able to walk this far. In the future if you would like one of our wet room accessible bedrooms, call us directly either to book or after you’ve booked and we will gladly ensure you are pre-allocated one of these rooms. Our direct contact number is 0121 333 2120. We look forward to being able to welcome you back in the near future.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
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English first
Stratford-upon-Avon, United Kingdom
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 4, 2014

Usual Premier Inn value, very comfortable bed.
A little noisier than we are used to at Premier Inn, obviously people in Brum can't read the quiet zone posters everywhere, not the hotels fault though.
Staff helpful when there were there, a few times the front desk was unattended,
Clean, although our bedding wasn't changed in our 3 night stay, not sure if this is usual but me being a messy eater could notice :)
Parking was a bit of a nightmare, there are at least 7 parking spaces being taken up by what looks like building work, and nowhere nearby on street to park. This need to be sorted. We lost some of our own cutlery to the cleaners, not sure why they took forks etc as there is no room service!! The worst thing is the paid for wifi. Don't use it. It logs you out every 3 mins and quite often requires you to fully log back in which is a massive pain!
All said it was good value and a good nights sleep. Thanks Lenny!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank photoboyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 5, 2014
Thank you for taking the time to review your recent stay with us here at Birmingham Central (East). I would like to apologise for the issues you experienced during your stay here, our nights team do conduct patrols of the corridor and escort guests to rooms to try and combat any loudness. With regards to our bed linen, when our guests stay longer, it is changed every 3 days as a means of being more eco friendly, had you stayed another night this would have became apparent. Although if you would like your linen changed more regularly in the future, just let the reception team know and they can instruct the housekeepers of this preference. You mentioned the spaces being taken up in our car park, this is due to the air con installation that is underway so it is only a temporary eventuality. I apologise for the housekeeping error that some of your cutlery was taken, you’re correct that we don’t offer room service but our guests can take food back to their rooms if they wish. Thank you for your feedback regarding our wifi, this isn’t a problem we have had reported before but I will ensure this is investigated. I am glad that overall you slept well and that you received good value. We hope to welcome you back sometime in the future.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 3, 2014

Have stayed at many premier Inn's before and this was the first time we experienced a disturbed night due to such noisy guests returning at 5.00am in the morning. OK it was a Saturday night but this was totally unacceptable guests returning at this time. Otherwise hotel was OK and the staff were very efficient in dealing with the complaint.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldywonders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 5, 2014
Thank you for taking the time to review your stay with us here at Birmingham Central (East). I would like to apologise for the loud guest issue you experienced, our nights team do conduct patrols of the corridor and try to escort guests to rooms to try and prevent any loudness. I’m glad you found the staff that you dealt with efficient and that the hotel itself suited your needs. We hope to welcome you back sometime soon.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 27, 2014

Excellent staff, very clean and tidy. The room was very clean and I could not fault it in any way. Very quiet and peaceful night. Parking was a little crowded but the staff were extremely helpful by electing me squeeze on the verge. Receptionist was very welcoming and helpful had a smile on her face which made whole stay a very pleasant one.

Room Tip: We stayed in one at the further end to reception and it was very quiet.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wanderer415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 1, 2014
Thank you for taking the time to review your recent stay with us here at Birmingham Central (East). I’m very glad everything with your stay suited your needs so well and met all your expectations. We are very proud of our team members, they are a lovely and helpful group. We look forward to being able to welcome you back sometime soon.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 4 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

As usual Premier have not let me down. Just perfect room and bathroom. This hotel had irons and full size boards on request. Desk staff friendly. Great friendly bar and restaurant staff. Be warned though the restaurant can get booked up even on a mid week day. Just show how good!!. Thanks Premier Birmingham East I welcome my company sending me back to stay!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinnyphuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 1, 2014
Thank you for taking the time to review your recent stay with us here at Birmingham Central (East). I’m very glad you enjoyed your time here and that the room suited your needs so well. We are very proud of our staff they are a lovely team. The restaurant is modest in size and very popular so we do recommend bookings to be made as far in advance as possible. We greatly look forward to being able to welcome you back in the near future.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swadlincote, United Kingdom
2 reviews
Reviewed February 24, 2014

Stayed here for the weekend with my boyfriend. Had a good 2 nights sleep, however got woken up by a few
Kids running up and down the corridoors in the morning. Apart from that we had a lovely weekend. Only a 15 minute walk to the bullring, had breakfast and dinner, really impressed with the food. One of the best premier inns I've stayed in, premier inns never disappoint!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy_lee195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 1, 2014
Thank you for taking the time to review your stay with us here at Birmingham Central (East). I’m glad you enjoyed your stay with us and that you enjoyed your restaurant experiences at both breakfast and dinner, I apologise for the disturbance of the children that you experienced and hope that didn’t detract from your stay. We look forward to being able to welcome you back sometime soon.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
Reviewed February 23, 2014

Our room was somehow over heated which made it impossible for our 2 year old to get to sleep which made it a rough night for us all. I explained the problem in the morning and to their credit (thanks Rebecca) they honoured the Good Night Guarantee without any hesitation.

They will be installing A/C from March 2014 so this may help.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrGhumra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this review, March 1, 2014
Thank you for taking the time to review your stay with us at Birmingham Central (East). I apologise for the issue you experienced regarding room temperature, I’m glad you managed to resolve the issue together with Rebecca. For future reference please don’t hesitate to inform reception of any hitches you may experience. Our air conditioning installation is underway so we will be able to control our room temperature much better in the future. We look forward to being able to welcome you back sometime soon.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Birmingham Central East

Property: Premier Inn Birmingham Central East
Address: Richard Street | Waterlinks, Birmingham B7 4AA, England
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#11 Romantic Hotel in Birmingham
#16 Family Hotel in Birmingham
#18 Business Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Birmingham Central East 3*
Number of rooms: 100
Official Description (provided by the hotel):
Just minutes from the M6, M42 and M5, the Premier Inn Birmingham Central East is even better connected than a certain Mrs Osbourne. And, thankfully, quite a bit quieter too. Nip into Birmingham city centre for great shopping at the Bull Ring, the Sea Life Centre's underwater world and the trendy bars and businesses of the Mailbox and Brindley Place. Take a trip to chocolate heaven at Cadbury World. Or cheer on your team at Villa Park of Birmingham City F.C, both just two miles away. Then return and refuel in our tasty restaurant, spacious rooms and extra-comfy beds. This hotel has conference facilities This hotel has 1 meeting room, which can hold up to 12 delegates. Directions: M6(J6), signposted city centre. Take the second exit off A38(M) signposted A4540 ring road. At the roundabout you should take first exit off. After approx 50m is the turning on your left into Richard Street, hotel is on the left. Barrier access to car park. Parking is charged at £4 per night. Important info: This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. ... more   less 
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Also Known As:
Premier Inn Birmingham Central East Hotel Birmingham

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