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“Professional Staff”

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Premier Inn Birmingham Central East
Ranked #54 of 118 Hotels in Birmingham
Reviewed February 17, 2014

Good service from professional & friendly staff, great nights sleep and overall good value for money. The guarantee for a good nights sleep certainly was fulfilled. Particular good service at dinner and breakfast.


  • Stayed: February 2014, traveled with friends
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Thank Fugs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this reviewResponded March 1, 2014

Thank you for taking the time to review your stay with us here at Birmingham Central (East). I’m very pleased you found our service professional yet friendly and most importantly that you had a good nights sleep. We look forward to being able to welcome you back sometime in the near future.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)

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482 - 488 of 783 reviews

Reviewed February 16, 2014

I've stayed in many Premier Inns in different places around the UK, and this is by far the best I've stayed in.

Upon arriving there was a protected car park with lots of spaces, no problem with finding a parking space at all. Good location, about 5minutes to star city in the car.
We were greeted as soon as we entered the front doors by two lovely members of staff. They checked us in very quickly, asked us if we were using the restaurant and breakfast and told us all the times they would be open etc.

Our room was on the second floor and overlooked the car park which wasn't a problem. The room was the biggest room I've ever had in a Premier Inn! Lots of free floor space, not crowded with furniture.

The bathroom was a normal bathroom, bath w/ shower. Very clean.
Coffee/tea making facilities as normal and a decent sized tv with freeview.
There was a heater AND a fan, and for once I could actually feel the difference when I turned the room temperature down, which was great.

We didn't eat in the restaurant as we were going out, so not sure on the quality of food but from other reviews it seems good. When we arrived back at 11:30pm we were expecting the bar to be shut as most premier inns we have stayed in shut at 11pm, but it was open till 1am which was great! Lots of seats and a gaming machine.
Check out was just as fast and the staff made sure we were 100% satisfied with our stay.

Could not fault anything about this Premier Inn. Probably the best in Birmingham by far.

  • Stayed: February 2014, traveled as a couple
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Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this reviewResponded March 1, 2014

Thank you for taking the time to write such a lovely and in depth review of your stay with us here at Birmingham Central (East). It gives me great pleasure to read about and respond to a guest who had such a lovely experience whilst with us and your praise will be passed on to all departments. I’m very glad everything was to your liking and met your expectations, there really is no better endorsement than one from someone who is obviously a regular within the brand. We greatly look forward to being able to welcome you back sometime very soon.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)

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Reviewed February 2, 2014 via mobile

Arrived late on a Sunday eve after a long drive from Wales.... Over night stop prior to early morning flight.
Staff- super friendly, lovely meal even let me take my pudding back to my room! Quick service and clean room.... The bed is just perfect and decent tv too!
Have stated in a few hotels recently and premier inn has beaten them all hands down !!!!

Stayed: February 2014, traveled on business
Thank randasgettingthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this reviewResponded February 7, 2014

Thank you for taking the time to write such a lovely review of your recent stay with us here at Birmingham Central (East). I'm very glad you enjoyed your restaurant experience, we are very proud of all our staff for the level of service they provide. I'm pleased the room was to your liking and that you enjoyed one of our brand new pocket sprung beds, we are very excited about them. We greatly look forward to welcoming you back sometime in the near future.

Many thanks
Annie
Operations Manager
Premier Inn Birmingham Central (East)

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Reviewed January 11, 2014

Stayed here for 5 nights as a base for visiting Birmingham and surrounding area. Usual Premier Inn high standards of accomodation - clean & quality room, and most importantly for me in a hotel - really quiet. We had asked for a quiet room, and 209 was certainly that! We found the reception staff to be excellent - cheerful, friendly & extremely helpful. They printed off a map & walking directions for getting to the Bullring, and also recommended an excellent local Indian restaurant for us.
There is plenty of free parking available - we never had an issue with trying to find a spot. The hotel is about 20 minutes walk from the Bullring, and about 10 minutes from a couple of decent pubs (which both do food) - The Sack of Potatoes & Goshi Green.
One disapppointment (and this is nothing to do with the hotel) is that the canal which the hotel backs onto is a bit of a no-go zone. We were advised to stay off the canal path in the evening as drunks tend to congregate there, and when we tried to go for a run along the canal path one morning, it turned out to be so unwelcoming (slippery underfoot, unlit low bridges, much construction work) that we gave up - surely the local council could do a bit better.
Breakfast each morning was really good - special recommendation must go to Audrey, who went out of her way to make us feel welcome. The cooked breakfast was cooked to order & was of good quality, there were also many choices of cereal, yoghurts etc.
So why am I not giving a 5 star rating if it was so good? It was spoiled by the one evening meal that we had in the Hotel - my food was extremely disappointing, and I felt that my complaint was dealt with very unprofessionally by the duty manager. In fairness, upon checking out, Annie the Hotel manager was excellent, and refunded me part of the bill.
I would definitely stay there again if visiting the area, the location is excellent.

Room Tip: Room 209 is very quiet.
See more room tips
  • Stayed: January 2014, traveled as a couple
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1  Thank GaryHodgson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this reviewResponded January 18, 2014

Thank you for taking the time to review your recent stay with us here at Birmingham Central (East). I’m very glad that on the whole you enjoyed your room and stay and were well looked after by our reception and breakfast team. Audrey has received special thanks for making such an impression. The canal is quite hit and miss which is why we also have other routes into the city mapped out should they be requested. I sincerely apologise for the issue you experienced in our restaurant but am glad we managed to resolve the issue upon check out. We look forward to welcoming you back sometime soon.

Many thanks
Annie
Operation Manager
Premier Inn Birmingham Central (East)

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Reviewed January 7, 2014

We paid £25 for a room, on a Saturday night including parking. We had drawn Villa in the FA cup and were visiting Birmingham purely for this experience. We would have paid £10 for parking alone, so it was a no brainer to stay.
We arrived early and visited reception to inform them our car would be in the car park, and we would check in later. It was a very pleasant and unexpected surprise when the receptionist informed us a room was available and we could actually check in early. Result. We were allocated rooom 224. The rooms were a little tired and hotel is in need of a repaint, however, the room was large, all the usual PI trappings and it was clean. There was a bath with overhead shower. Table, easy chair, tea/coffee etc. Negatives: overlooked the ring road, traffic noise was non stop, but the secondary double glazing did block out the noise. We could open a window, but it did make the noise from the road, more noticeable. could see this being a problem in hot weather, however, there were 2 fans provided in the room. A little bit of noise from the corridor, but not overly bad. Curtains could have done with being a foot longer, as the light came in underneath them. A lot of light came in from under the door from the corridor. Restaurant and bar on site, but did not use. Not very many facilities nearby, but plenty of taxis, bus stops etc. Secure parking, which was a bonus. 12 o clock check out.
For us, it was ideal, excellent facilities, 30 mins walk to the footy.
Would definitely recommend and would return for the price paid.

  • Stayed: January 2014, traveled as a couple
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Thank joan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this reviewResponded January 18, 2014

Thank you for taking the time to review your stay with us at Birmingham Central (East). You managed to snap up one of our excellent value rates, if you sign up online to the Premier Inn newsletter you will receive an email each time new batches of these not to be missed deals are released. I’m glad you were able to check in early; it is always a pleasant surprise and that overall you were happy with the room. Room temperature in some rooms is a struggle however our pending air con instalment will help to combat this in the future. Thank you for pointing out your thoughts about the curtains, we appreciate all feedback offered. We look forward to being able to welcome you back soon.

Many thanks
Annie
Operation Manager
Premier Inn Birmingham Central (East)

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Reviewed January 6, 2014

Exactly what you expect from a Premier Inn.

Clean rooms,good food. My steak was cooked exactly as I requested...this is becoming a rarity of late at some restaurants!

The restaurant at this Inn was inside the hotel and was very pleasant. The breakfast was cooked to order and delicious.

Staff friendly and efficient.

Would use this hotel again. It is a short taxi ride into the city, or a twenty to thirty minute walk along the canal.

  • Stayed: December 2013, traveled as a couple
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Thank Happywanderer243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BirminghamCE, Manager at Premier Inn Birmingham Central East, responded to this reviewResponded January 18, 2014

Thank you for taking the time to write such a lovely review your stay with us at Birmingham Central (East). I’m glad everything with your stay was of the quality you expect, it sounds like you are a regular within the brand so I’m happy you agree we are up to the same high standards. We look forward to being able to welcome you back sometime in the near future.

Many thanks
Annie
Operation Manager
Premier Inn Birmingham Central (East)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Lovely staff and very friendly.

Guarantee did not work as when we complained just asked to complete the survey about the night and no mention on this of recompense.

Very poor quality of room. Overpriced and poor quality food.


  • Stayed: December 2013, traveled with family
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Thank Wandawonder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Birmingham Central East, responded to this reviewResponded January 2, 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details with more details about your stay to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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Additional Information about Premier Inn Birmingham Central East

Address: Richard Street | Waterlinks, Birmingham B7 4AA, England
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#11 Romantic Hotel in Birmingham
#16 Family Hotel in Birmingham
#18 Business Hotel in Birmingham
Price Range: $61 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham Central East 3*
Number of rooms: 100
Official Description (provided by the hotel):
Just minutes from the M6, M42 and M5, the Premier Inn Birmingham Central East is even better connected than a certain Mrs Osbourne. And, thankfully, quite a bit quieter too. Nip into Birmingham city centre for great shopping at the Bull Ring, the Sea Life Centre's underwater world and the trendy bars and businesses of the Mailbox and Brindley Place. Take a trip to chocolate heaven at Cadbury World. Or cheer on your team at Villa Park of Birmingham City F.C, both just two miles away. Then return and refuel in our tasty restaurant, spacious rooms and extra-comfy beds. This hotel has conference facilities This hotel has 1 meeting room, which can hold up to 12 delegates. Directions: M6(J6), signposted city centre. Take the second exit off A38(M) signposted A4540 ring road. At the roundabout you should take first exit off. After approx 50m is the turning on your left into Richard Street, hotel is on the left. Barrier access to car park. Parking is charged at £4 per night. Important info: This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. ... more   less 
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Also Known As:
Premier Inn Birmingham Central East Hotel Birmingham

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