Hotel was amazing, clean and modern just what you’d expect. Rooms are spacious and beds are comfortable; well kept by room service.
Restaurant was faultless, we dinned for both dinner and breakfast, amazing food and staff were incredibly professional. Excellent service from all.
Reception staff member during check in was amazing, smiling and gave us a great welcome to the hotel. Check out member of staff not so great looked completely disinterested and unfriendly.
Spa staff were horrendous!! Do not go!! We called for a number of days before our stay to try and book treatments at the spa, not once to be answered or called back. We went down to the spa on our arrival to find all the ladies talking around reception, clearly not busy despite our phone call not being answered 5 mins prior to this!! At reception we were not even greeted by staff, they just carried on their conversation (which was not work related at all), then spoke to us when they were finished. Extremely rude ladies. I think this department in particular needs some customer service training, this is completely unprofessional and lets the whole hotel down. I will not be visiting here again.
I would have give our stay 4 stars if it was not for our spa experience.More
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