This is my hotel of choice when I stay in Brum. I like that the car park is right underneath and I love the interior design and the location. However a few niggles this time around. On the first night I stayed here my room was opposite the lift area, so in the (early) morning as people starting going about their business, every time the lift was called, 'ding' was heard whenever the lift arrived! Repeat every 15minutes or so for the next few hours - not good if you want a lie in! Rooms in this area need to be discounted or at least offered to those who are not light sleepers! The next niggle, some attention to detail is required with cleaning - cleaning is the most basic thing and it is unacceptable that it is not spot on in a place like this. The bathroom door handles were dirty - it sounds petty but who wants to see months of dirt built up in the room anywhere in this way? Also some of the soft furnishings smelled a bit fusty - again, a cleaning issue as they have clearly not been laundered for a while. I did put this on a comment card to the staff so hopefully it will be addressed. On the plus side, the staff were very nice and friendly. My friend and I had a treatment in the spa - it was ok but not the luxury experience we expected. Overall Mal will get my return custom but they need to make effort to ensure that it continues.
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel