Had not stayed in the Birmingham Malmaison before but had good memories of staying in the Oxford hotel. Checked in no problems by a friendly guy, received our key card and went to room. Let ourselves in to discover the room was already occupied! Very embarrassing / awkward moment!!! On returning to reception a new hard faced female receptionist simply issued another room with a cocktail voucher in way of an apology. This was done with no element of surprise and looking back through other reviews has happened before. Even more stony faced & silent manager appeared and disappeared without speaking, who I guess had received a phone call from irate occupants of said room! So throughout the rest of stay I was always aware that the door could burst open at any minute! The room was very tired, dated looking and not clean. The bathroom floor dirty with lots of black hair, with rusty shower curtain rail, badly repaired and generally scruffy. Cheap nasty school type toilet paper. The air con noisy at all settings, even off! The whole place looks neglected and not in a cool designer shabby chic way. No attention to detail, even in corridors & lifts it looks dirty and worn out. The hotel needs a major refurb, wonder if / when this might happen? If not why not? It also needs to not double issue rooms!! Breakfast was instantly forgettable and staff seemed stressed. Guess if the bookings keep coming who needs repeat custom! Got a strong impression this place is trading on once being very good. It no longer is! Like hiring a car from hertz and getting a 10 year old banger with 500k on the clock that had never been cleaned or serviced and everyone had a key for! Won't be back.
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel