Nasty smell, stained carpets, paintwork all chipped. Bedroom not cleaned prior or during visit. In fact the room was not visited by staff (mainly invisible) during my 4 day stay. Carpet threadbare in places. Flush the toilet and there is a terrible noise until cistern refills. TV does not work properly. Get your own breakfast if you can find the cereals, bread and milk (thats all you are allowed to eat. In fact this used to be an excellent hotel but it is now a DISGRACE. DO NOT STAY THERE, you have been warned.
- Also Known As:
- Kensington Hotel Birmingham