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“Excellent quality”
Review of Eaton Hotel

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Eaton Hotel
Ranked #13 of 117 Hotels in Birmingham
Certificate of Excellence
wales
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Excellent quality”
Reviewed November 18, 2013

It is important to note that this hotel does not proport to be 5* and it doesn't have the facilities that one would expect of that type of establishment. However what the eaton does do, it does well! We stayed 2 nights. The hotel is very conveniently located for junction 3 of the M5 and is not far from Bournville and the associated tourist sites. The car park is a reasonable size and FREE a huge plus point for Birmingham. The front of house staff were very friendly and the hotel has obviously been recently refurbished and looks clean and fresh with some nice pieces of art. .Our room on the second floor faced the rear over-looking pretty st Augustines church and the car park. the room was a good size with very comfortable bedding. There are adequate tea/coffee making facilities and a large television the wardrobes are quite generous and contain trouser presses and safes. There are no mini-bars though (please note this). The en-suite contained a newly appointed suite of shower toilet and wash-stand. the shower was extremely effective. 2 small minus points. no1. There is no moisturiser provided, only shampoo and bodywash. no.2 the light is not well positioned above the mirror/shaving point, so me end up having shadow across half their face when shaving....If I was being very pickie, the extractor fan is quite loud in the bathroom, but not a big problem. In general the room was extremely quiet and there was not a great deal of sound transference. We dined out in the evenings, but had breakfast in the restaurant. it is a lovely, light airy and elegant room. There is a good selection available on the buffet. Pastries, fruit, yoghurts, cereals, meat cheese etc. In addition to this, you can elect to have full or continental breakfasts served which utilized high quality ingredients. There were also several egg options. Coffee and tea or chocolate waitress served. Refills were proffered and the staff in all points of the hotel were friendly courteous and helpful. We secured a very good price for these two nights and were very pleasantly surprised with the quality, We would definately stay at the Eaton again if in Birmingham, and would recommend their services to others.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank creteboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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north wales
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 18, 2013

stayed here for one nite at the weekend with my friend to attend the xmas market.

this hotel is lovely !!!!!!!

It cost us £6 each way for a taxi into town

We had a twin room on the side of the hotel and were amazed to get two double beds ! The shower was excellent, there was everything in the room you could need - hairdryer, iron, toiletries etc. The room was very clean.

We had an evening meal which quite simply was superb. we had chicken a la crème and it was a very large portion with lovely tastes. It was silver service and we were treated very well by a mature waiter and waitress.

Breakfast was excellent. We were warned the hotel was full so there might be a wait at 9am so we went down early. Lovely plated breakfast and all you could need on the cold buffet including thick sliced ham and fresh fruit.

We would love to go back here again and again and again !!!

Having stayed at the plough and harrow down the road this is not comparision - far far better

Definitely the place to go if you are staying in Birmingham and visited the markets

well done to the eaton !!!

Room Tip: get a side room
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westie6692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 17, 2013 via mobile

Enjoyed a one night stay. Fast, friendly and efficient check-in and out. Quiet room requested at time of booking and duly granted. Good sized room, big TV, well equipped and large, comfy bed. Although full, hotel was lovely and quiet at night. Breakfast absolutely fine. Went down just before 9 and restaurant was fairly quiet. Would definitely suggest saving money by staying here rather than Broad Street. Only a £5 taxi to Brindleyplace. Honestly can't fault the place.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank MidlandsDave_1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 15, 2013 via mobile

Great hotel and location.. nice room.. great shower
BUT they stop serving breakfast at 9.30.. which is earlier than most hotels and meant I didnt get breakfast.. guys you should consider extending to 10.30 on par with most establishments

Stayed November 2013, traveled with friends
Helpful?
Thank sandip k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 10, 2013 via mobile

We visited last December and loved this hotel. Great location very close to town, lovely clean and fresh decor, nice reception staff, great value.

Returned again this weekend bringing friends this time. There was an issue with our booking on arrival (which was website booking company's fault rather than hotel) but reception staff handled this calmly and all was luckily resolved. Rooms great, as we remembered, with gorgeous clean bathrooms and big power showers. There was a party on so we were warned by reception about possible noise from music until about midnight, but we were fine with that as had evening plans anyway. So, all good......until breakfast.

I cannot emphasise enough how terrible this was. On arrival at half 9, all the pastries and nice bread was gone. I asked if there was any more coming and was told by waitress that chef wouldn't be able to do anymore as there was a 'queue in the kitchen'. We all found this a little bizarre as half the breakfast tables were empty so clearly was not 'rush hour' for them. We sat down and waited half an hour before anyone even acknowledged us, and that only happened because we pointed out to another waitress that nobody had served us. When the lady eventually came, she was possibly the most abrupt, strange and highly strung women Ive ever come across. We asked for tea, and were told it didn't matter what we ordered, it was 'all going to take ages anyway'. Customers were clearly just an irritation to her. We ordered food amidst her muttering of this 'queue in the kitchen' (which had become a running joke on our table by this point) and then waited. And waited. Our tea arrived another half an hour later (after prompting), along with toast, which then was cold by the time our breakfasts eventually arrived. Needless to say she made no attempt at an apology for any of this. All in all it took us almost 1.5hours to have breakfast. We were therefore long overdue checking out as we had to dash back to our rooms to pack, get ready etc. Reception then had cheek to ring us to find out why we had not yet checked out!

I am still reluctant to give this hotel any less than 4 stars as I still think it is a great place and very good value. I also firmly believe that this morning was a blip probably caused by some sort of problem in the kitchen, and I am sure normal service will resume tmrw. But if the hotel management are reading this, you must, without question, get rid of that awful lady waitress who served everyone today. There is simply no excuse for such an appalling attitude towards customers.

Stayed November 2013, traveled with friends
Helpful?
1 Thank canarycan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 9, 2013 via mobile

This is the 2nd time me and my partner have stayed at this hotel because we had a good experience last time. And this time was the same. Smooth easy friendly check-in. Comfortable, cosy, spacious room with a stylish, clean bathroom however the flushing system was not that great. Always grateful for the free parking and is perfect location for us. Offers free wifi, big flat screen tv with freeview and the bed was very comfortable. Definately would come back again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amyld115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 2, 2013

My husband and I stayed at the Eaton hotel for one night last week and were very impressed.

The room was comfortable, spotless and had all the amenties we required including a hair drier, tea making facilties and an iron with board.

Just outside the city centre the hotel also benfited from free parking and they quickly arranged taxis for us when we required them.

The breakfast was very good with an excellent selection of continental options (on a buffet) including ham, cheese, breads, yoghurts, cereals and many fruits. The full English breakfast was also delicious. The lady serving the breakfast was incredibly professional and friendly and made us feel very welcome.

The staff on the reception desk were also lovely throughout our stay and even printed us off directions ot our next destination which we really appreciated.

Highly recommended.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elliott86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eaton Hotel

Property: Eaton Hotel
Address: 279 Hagley Road, Birmingham B16 9NB, England
Location: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#3 Romantic Hotel in Birmingham
#5 Business Hotel in Birmingham
#12 Family Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eaton Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Eaton Hotel Birmingham

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