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“I agree with some of the Christmas meal comments”

The Old Hare and Hounds
Ranked #298 of 2,800 Restaurants in Birmingham
Price range: $3 - $10
Cuisines: British
More restaurant details
Restaurant details
Dining options: Late Night, Lunch, Outdoor Seating, Reservations
Description: Community pub selling up to 11 cask ales. Full menu available serving food until 10pm. Monday Games night & Cask night Wednesday Music Quiz Friday Wine offers Saturday Regular live music Sunday General Quiz & wine offer
Reviewed 5 weeks ago

We use the Old Hare and Hounds a few times a year and always found the food to a good standard.

However, our Christmas meal was way below what we expected.
The starter and pudding were really good.
The succulent beef meal I had been looking forward to was rubbish.
The beef was tough to cut and tough to chew.
The roast spuds had concrete overcoats protecting them but they were OK inside.
The parsnips were way over cooked, almost black.
Some of the meals had a sausage wrapped in bacon.
The bacon was literally charcoal.
As stated in the previous post, there was a shortage of gravy, but more was supplied when requested.
Apart from the parsnips, the rest of the vegitables were OK.

Will we book another Christmas meal there?

Not yet sure, it may have been just a really bad day at the office.

https://www.tripadvisor.co.uk/ShowUserReviews-g186402-d2329270-r738207766-The_Old_Hare_and_Hounds-Birmingham_West_Midlands_England.html#

Date of visit: December 2019
    • Value
    • Service
    • Food
Thank Albert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Owner at The Old Hare and Hounds, responded to this reviewResponded 4 weeks ago

Albert B

25th January

Hi Albert

Thanks for taking the time to leave us some valuable feedback

We are truly sorry you didn’t enjoy your Christmas party with us
Could you please email us some contact details so I can apologize personally and investigate your points

Oldhareandhoundsrednal&
Emberinns.co.uk

Many thanks in advance for your time

Jason and the Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a reviewReviews (322)
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2 - 6 of 322 reviews

Reviewed January 13, 2020

Excellent service staff was all very helpful and food was excellent would highly recommend this establishment

Date of visit: January 2020
Thank Sarah1976567808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Owner at The Old Hare and Hounds, responded to this reviewResponded 5 days ago

Sarah1976567808

14th January

Hi Sarah

Thanks for taking the time to leave us some great comments on your visit

We are really happy you like our pub and more importantly our Team
I will be sure to pass these comments onto the team

We look forward to seeing you again soon

Many Thanks

Jaso n and the Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020 via mobile

Excellent food great choice very good also Breakfast must be recommended and our Christmas Lunch was great staff superb so attentive thank you Jason and all your staff have a great new year

Date of visit: January 2020
Thank BADGER44HOLLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Owner at The Old Hare and Hounds, responded to this reviewResponded 5 days ago

BADGER44HOLLY

14th January

Hi

Thanks for taking the time to leave us some great comments on your recent visit

We are really happy you enjoyed you food with us on Christmas Day and that we made it go well for you

I am nothing without the great support from a superb team and thank you for recognition it really does mean a lot

We look forward to seeing you again soon

Many thanks

Jason and the Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020 via mobile

Following on from my December visit I forgot to mention although there was a lack of interest and poor customer service skills from the manger owner his staff and chefs are excellent. Get rid of the drunks and you would have an excellent eating establishment. Also a new caring boss wouldn’t go a miss.

Date of visit: January 2020
Thank albertb488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

Went here for Christmas Day meal 16 of us , £700 plus spent, food was terrible, cold, hard and some of it uneatable, the beef was like a piece of fat.
We were sat by the toilets the smell was horrendous, toilet door slamming constantly, seating plan changed for us on the day if we knew we was going to be sat by the toilets we wouldn’t have booked!!!!
no music, not enough gravy on food.
We tried to make the best of it been Christmas Day. But otherwise disaster!!!
Landlord shouting at staff for just smiling and talking with us. 84 year old mother with us jumped out of her skin at the shouting across the pub to the staff member. Ideal for a local pint but not for nothing else a very disappointing first Christmas meal experience.

Date of visit: December 2019
1  Thank bfmska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Manager at The Old Hare and Hounds, responded to this reviewResponded January 8, 2020

Mieczynsab

8th Feb

Hi

Thanks for taking the time to leave us some feedback on your recent visit

We are really sorry to hear you didn’t enjoy Christmas with and would very much like to discuss this matter with you
Could you please send me some contact details to the below email address Oldhareandhoundsrednal@Emberinns.co.uk

Thank you in advance for your time.

And once again sorry for your experience with us.

Jason and the Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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