We stayed here , which was a birthday treat for my wife with a full day planned following our stay.
Check in was fine and the room was clean and acceptable .
We had a pleasant evening with freinds retired to bed early as we had a full day ahead , trying to sleep was a nightmare with the constant baseline of a thumping music / Disco in the bar directly above . This continued and then noise of other guests moving around till gone 3am disrupted us.
I cannot understand the concept of putting what is classed as 5 star accommodation on a floor below a night club / disco bar type floor and then being surprised by complaints from customers who have paid for a nights stay, having looked forward to this for such a long time to be let down was so
disappointing , we were not told of events going on or the likelihood of disrupted sleep - to the credit of the management this was acknowledged as a failure on their part. Had we been told prior to booking we would have selected a quieter location or a non public party venue.
The hotel IS well situated , IS clean and IS value for money if you get a nights sleep , which , lets be honest is why you stop over at a hotel !,
We do hope to return and give the hotel the opportunity to deliver the standard they promise , and you can be sure I will review them again with an honest account.
My advice is check for planned events /party's before you book. Hopefully you will be properly informed.
Breakfast was Ok but not the best we have had in this star of hotel .
Spa set up is strange whereby as a hotel guest you are sent upstairs to the external entrance to get a towel and locker having walked past the spa itself as you are already in the zone as a guest of the hotel - more thought needed here.
Indigo - we accept your challenge of a return stay so prove your worth.
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