This is a typical Marriott hotel where ‘computer says no’.
The processes and systems really get in the way of a great customer experience.
Which is a real shame as staff bend over backwards to take care of you and make up for the irritations caused from ‘No’.
The food is very nice, though breakfast is a buffet affair with soggy rather than crispy bacon. There are two bars with outdoor areas but the cushions were being dry cleaned!!!!! The grounds are beautiful with deer wandering around the golf course, there is a spa with a pool (not very deep, sauna and steam room, and a very friendly lady to look after you. The bed was very comfortable with a cozy duvet, but the bedroom has no air conditioning and the windows open only an inch ‘health and safety’!!!!! I even offered to sign to say I would take on responsibility – but NO. They did provide a fan and a promise that air conditioning is on its way……
We had booked a conference room and were given a partitioned room with no windows – not great at the best of times, but in 30 degree heat!!!!! Very helpful staff found an alternative room, but it is the energy and effort it takes to keep having conversations to make things work. Wi-fi for example - £15 – in this day and age is it really profitable for them as a business, when it causes such irritation.
If you like walking, great, you have the grounds to enjoy and the bedrooms seem miles away from reception with lots of fire doors to navigate through, not so good with luggage – seems to be only one small lift.
If you are arriving by public transport, the hotel is £15 taxi from Birmingham International Train station, very helpful staff to organize taxi’s for you. If you are organizing an event there, Nicola is very helpful and proactive.
- Official Description (provided by the hotel):
- Centrally located near Solihull in the West Midlands, the Forest of Arden Marriott Hotel & Country Club is the perfect setting for business or leisure travel. Our convenient central location provides easy access to all modes of transportation making navigation seamless for all travel preferences. Ideal for a weekend getaway in Meriden, Birmingham, our hotel features a full-service spa, state-of-the-art fitness center, serene indoor pool, decadent restaurants and a picturesque golf course. ... more less
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- Also Known As:
- Forest Of Arden Marriott Hotel And Country Club
- Marriott Birmingham
- Marriott Coventry
- Coventry Marriott