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Hilton Garden Inn Birmingham Brindleyplace
Ranked #23 of 118 Hotels in Birmingham
Reviewed July 6, 2014

Great location of the hotel, in the heart of the city 15min walk from city centre and train station. Helpful and pleasant staff, I had some issues with my internet connection and my bed, they were addressed and dealt immediately. Breakfast is ok, would like some more cheese selection .

  • Stayed: July 2014, traveled on business
    • Value
    • Location
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Thank MariDora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Dear Reviewer

Thank you for writing a review on Tripadvisor. We always appreciate guest feedback in any form as it allows us to review the hotel and make any necessary changes to move the hotel forward in the right direction.

We are glad that you enjoyed the hotel and our great location in the prestigious Brindley Place. Surrounded by bars and restaurants, and close to all the great shopping and attractions that the city has to offer, we believe that we are extremely well situated for all guests and hope that you agree.

We hope to see you again in the future.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,693)
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1,296 - 1,302 of 2,693 reviews

Reviewed July 5, 2014

The Hilton brand has gone badly down hill in the last twenty years and I have bad memories of the Watford Hilton and the Hilton at Canary Wharf, so when I realised that my PA had booked me into the Hilton Garden Inn, my heart sank. However when I arrived at a smart modern building in an attractive square I was pleasantly surprised and that continued inside, my room was a reasonably good size and very clean and well equipt with everything you could want for a one night stay, the bed was also remarkably comfortable. The only minor niggle was the service at breakfast, after asking for coffee three times, I resorted to fetching it myself, but otherwise this Hilton was hard to fault as a comfortable business stop over. Hopefully they'll apply the same formula to the rest of the chain and give the brand a much needed shot in the arm.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Optimusprime100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Thank you for your great comments about our hotel. At Hilton Garden Inn we aim to exceed guest expectations so we are really pleased that you had an enjoyable experience.

Next time you stay with us you should treat yourself to one of our signature cocktails that we offer in Brindley Lounge, or have a tasty bite to eat in our contemporary City Café restaurant.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

My boyfriend and I stayed here on valentines day just gone and wanted someone close to brindley place to stay. The hotel receptionist was lovely and dealt with us promptly. The room was of high standard with a lovely comfy bed, mac/tv and nice shower. The hotel is in a great location just 2 minute walk to brindley place. On departure the receptionist gave us a ticket to reduce the car park charge which was handy as city car parking is pricey. Also the 24 hour pantry was really handy when you wanted a snack / drink. All in all a lovely hotel and would definitely stay there again.

Stayed: February 2014, traveled as a couple
1  Thank hayl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Thank you for your great comments about our hotel. At Hilton Garden Inn we aim to exceed guest expectations so we are really pleased that you had an enjoyable experience.

Next time you stay with us you should treat yourself to one of our signature cocktails that we offer in Brindley Lounge, or have a tasty bite to eat in our contemporary City Café restaurant.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Stayed for one night over the May bank holiday weekend. Room was of a good size and a very comfy bed, along with a good clean shower room. We had a room on the second floor so it was noisy with taxis coming and going, along with a disco which went on late and therefore a nuisance for those who wanted to get some sleep. Breakfast was Ok but not a guest deal of choice and had to ask several times for our tea. Should we decide to stay again we would ask for a room at the top or the hotel, as the noise was an issue.

  • Stayed: May 2014, traveled as a couple
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1  Thank westmorland2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Dear Reviewer

Thank you for taking the time to leave your feedback which allows us to make any necessary changes to the hotel in order to move the business forward. Please rest assured that your comments have been taken seriously and shared with the team.

We hope that you had a safe journey and we look forward to seeing you again in the future.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Standard. Very small rooms but clean. Reasonable breakfast with plenty of choice. Parking expensive in the Q park even with the discount. Good if you are after a night out in Brindley Place. Would stay again if the room was cheap enough.

Stayed: June 2014, traveled as a couple
Thank fox_savage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Dear Reviewer

Thank you for writing a review on Tripadvisor. We always appreciate guest feedback in any form as it allows us to review the hotel and make any necessary changes to move the hotel forward in the right direction.

We are glad that you enjoyed the hotel and hope that you enjoyed our great location in the prestigious Brindley Place. Surrounded by bars and restaurants, and close to all the great shopping and attractions that the city has to offer, we believe that we are extremely well situated for all guests and hope that you agree.

We hope to see you again in the future.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Arrived earlier than book in time. Left luggage and when we did book in our request when booking online was taken into account and tried for...(room 711) is the very best!
As always the room was spotlessly clean, firm bed (perfect) and all just as you could ask for.
We have never had a bad experience here and would not hesitate to return !

Room Tip: Room 711...view and yet quiet and good night sleep
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Dear Reviewer

Thank you for taking the time to leave your feedback which I will share with the rest of the team today. We are glad that you enjoyed the hotel and hope that you were able to take advantage of some of our great facilities while you were here such as our complimentary wifi and 24 hour pantry service.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

There are oddities in this central Birmingham hotel, but nothing too bad. The 'wet room' style shower room gets very flooded which is a pain, as the mat is soaked and you end up treading water into the bedroom carpet, which can't be good for it. There is nowhere to put the soap in the shower, but the Neutrogena products are very pleasant.

You can open the window and the bed, though very small, is comfortable so I slept very well. The combined TV and apple mac is good too. I have not tried any of the facilities, not even the breakfast, but this hotel is exactly right for what I need - somewhere to crash between marathon work stints that is clean, doesn't smell, and is comfortable.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Euberes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicola U, General Manager at Hilton Garden Inn Birmingham Brindleyplace, responded to this reviewResponded July 7, 2014

Dear Reviewer

Thank you for taking the time to leave your feedback which I will share with the rest of the team today. We are glad that you enjoyed the hotel and hope that you were able to take advantage of some of our great facilities while you were here such as our complimentary wifi and 24 hour pantry service.

The bathroom that you describe is one of our accessible rooms, so if you would prefer a shower cubicle then please speak with Reception on check in and they would be more than happy tp allocate you to a different room, subject to availability.

Kind regards

Nicola Underhill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Birmingham Brindleyplace

Address: 1 Brunswick Square, Birmingham B1 2HW, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Luxury Hotel in Birmingham
#14 Business Hotel in Birmingham
#14 Family Hotel in Birmingham
#26 Romantic Hotel in Birmingham
Price Range: $84 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Birmingham Brindleyplace 4*
Number of rooms: 238
Official Description (provided by the hotel):
A Stylish hotel in Birmingham City Centre Hilton Garden Inn Birmingham Brindleyplace is ideally located in the Brindleyplace Development, home of great leisure, dining and entertainment venues. This Birmingham hotel is one of the closest hotels to the Barclaycard Arena and is only five minutes' walk from the International Convention Centre and the Symphony Hall. Settle in to an inviting guest room with a range of amenities for work and relaxation. Watch the 42-inch HDTV and keep in touch with complimentary WiFi. Recess,You will discover fantastic food, coffee, cocktails and everything in-between. space to eat, drink, and meet in whatever way you wish, day through to night. Our Pavilion Pantry is perfect for picking up light snacks and drinks for your bedroom, 24hrs a day. It's easy to maintain your exercise regimen with our complimentary fitness centre. Host a meeting or social event for up to 120 guests in our flexible meeting space. Our dedicated team will help plan your event and arrange tempting onsite catering. ... more   less 
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Also Known As:
Hilton Garden Inn Birmingham Brindleyplace Hotel Birmingham
City Hotel Birmingham
Birmingham City Hotel
City Inn Birmingham

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