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“good service but the restaurant”

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The Collection Hotel Birmingham
Ranked #107 of 118 Hotels in Birmingham
California City, California
2 reviews
“good service but the restaurant”
Reviewed October 12, 2012

I've been there twice, the staff there was wonderful and friendly, the reception manager Cristina was also nice, proffesional and hlepful, thank you guys for being so kind to me, I will be back cuz your pro service, the only thing I suggest is not showing your guests with a dead rat, the day there i saw one chef running out from the kitchen to the reception to show the dead rat to scare the waitresses, and it's SCARED me as well, and it's disgusting and I was wondering if the kitched is dirty??? that's why the breakfast isn't good, the sausages and mushrooms were raw, scramble eggs with water?? is that because the chef spent too much time on finding the RATS??? Plz don't let people don't wanna come just because the CHEF.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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475 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
Coventry, United Kingdom
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 11, 2012

We held many business meetings at this venue and felt that we had to move on as the venue let us down, the room was cold on many occasions and the table cloths were folded bed sheets.
be carefull when parking there as you will get a parking fine if yo happen to forget to register your registration number with a machine at reception, several of our guests received fines in the post and have stated that they will not return because of this.
the block paving outside is loose and the paint is peeling in the room, and the aircon doesn't work properly, either boiling or freezing.
Needs working on guys!

Room Tip: if you are planning a business meeting look elsewhere.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yasin h, General Manager at The Collection Hotel Birmingham, responded to this review, October 30, 2012
Dear guest,

Thank you for your feedback and thoughts on our venue.

I would like to make the following responses to the points which you have made;
1. Parking. We have NUMEROUS signs which inform guest that they must register their vehicle on arrival. We have signs at reception, in front of meeting rooms and in the lobby. Moreover, our reception staff also informs guests that they must sign in. I can’t understand why registering their vehicles was such an inconvenience to the attendees of your meetings – it takes seconds to do.
2. Meeting rooms. When your company first contacted us, it was confirmed that you would like a meeting room, lunch and tea/coffee. However, cost was an issue on your part and it was agreed that the meeting room would be complimentary (all communicated via email). Further, whiteboard and whit screen was all complimentary as was the catering for additional attendees which were never confirm before the meetings took place!(I doubt many hotels/restaurants would accommodate this, bearing in mind all the complimentary items).
3. Overall, I believe that the service/lunch/room was a fair reflection of the price which you paid. We offered to move your meeting to one of the newly re-furbished meeting rooms but you were not prepared to pay even the discounted rate for the room upgrade. We have tried to be very flexible in trying to meet your requirement but unfortunately we are not in a position to give out meeting room for free so it was probably best for all concerned that you have found alternative venue.

I wish all the very best for the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Birmingham hotels

Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 10, 2012 via mobile

Lots of parking and money spent on refurbishment. Lift smelled nasty, service very patchy, views from rooms not nice. The breakfast was not nice - cheap, but floury sausages, soggy hash browns. 15 minute walk to centre and expensive. Couldn't recommend

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thelittleburiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkcaldy, Scotland, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 8, 2012

I couldn't fault this hotel, lovely rooms, reception, and breakfast was just fine with enough choice to please everyone. It is near enought to the centre but not so near that it is super noisy.

The one and only things, that I know has been an issue for a while as I have read some review's mention it, is the awfull smell in the lift, it smells like sewage, only around the lift area, but it really needs attention

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ruthlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 7, 2012

Stayed for one night - cheap hotel, so room ok. Didn't live up to pictures on website. Best thing was free/plenty of parking and wi-fi!
However, lack of management evident with dirty areas - e.g if you use the stairs, which for a two storey hotel is not unusual, and the room off the help your self breakfast area - both off putting.
Paid extra for breakfast - terrible. Limited hot selection - although we had breakfast half an hour after the start time- empty trays, one rasher of bacon left and cold scrambled egg - no evidence of any more being produced. Limited other selection - even a problem finding me marmalade!
I'll try somewhere else next time I'm in Birmingham.

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Blueberry26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
Level Contributor
202 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed September 14, 2012

I stayed here one night after looking at the reviews on TA and thought it would likely be the best of a pretty rum selection of hotels in the location I needed. And this was bounre out: while nothing majorly wrong here, rooms clean, staff friendly, good car park, neither would this be the place for anything other than a business stay. It has been done-up in the now ubiquotous sub-boutique hotel manner, but is really only meant (and caters for) the business traveller. There was no air-con in the room, the buffet breakfast was OK but a narrow choice, and getting in and out of the car park, onto the main road is not something for the faint hearted. Thus, OK is you are in Birmingham on business and need somewhere to park you and your stuff, but I would not consider this for a leisure stay.

Room Tip: You'll want to keep the window open at night so try to get nearer the back
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jazzzy-guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2012

We have been to Birmingham twice and we have stayed in this hotel both times and will continue to do so every time we are in town - this should really say it all! Great service and great staff! Bedrooms are very tastefully decorated and give you that homely feel as opposed to the cold, hotel feel. The hotel takes ownership for any issues you may have, no matter how small it is, and deals with it swiftly. Food is of high standard as well. Highly recommend this all rounded hotel to anyone on holiday or doing business in Birmingham!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lavina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Collection Hotel Birmingham

Property: The Collection Hotel Birmingham
Address: 263 Hagley Road | Edgbaston, Birmingham B16 9NA, England (Formerly Clarion Collection Birmingham)
Location: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #107 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Collection Hotel Birmingham 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Clarion Collection Birmingham Hotel Birmingham

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