I went to this hotel with my wife and our 4 year old daughter. We were supposed to stay 2 nights and stayed less than 30minutes before demanding a full refund, and found an alternative hotel.
This place is a joke! It looked very nice when we booked in. Clean, neat in the lobby area. We got into the lift and went to the first floor. The lift doors opened and I was shocked with what confronted me, pure filth. These corridors hadn’t seen a cleaner in years. There were electric wires hanging down, paper peeling from the walls and a strange damp musty smell. Some areas the carpet had worn through to the concrete and other areas had no carpet at all. When we got to our room and opened the door we were knocked over by the smell of stale cigarette smoke, sweat and alcohol. The inside of the room was dirty. One curtain was hanging from a string, the TV didn’t work and the beds we ripped.
When I closed the door I was faced with racist graffiti scratched into the wood dated 2009. I then noticed more graffiti on the wall and the smoke alarm was covered with a plastic bag. The whole room was covered in a film of dirt. This was no place for a family. We went down to reception to complain and this time we took the stairs, which were full of litter and had no carpet on them. We were stopped by another resident who had a saucepan in their hand advising us she was trying to catch a mouse. As you can imagine we got a full refund and left in disgust.
- Official Description (provided by the hotel):
- With over 100 en suite bedrooms, the 3-star Norfolk Hotel is situated on the A456 in Edgbaston, less than 10 minutes' drive from Birmingham city centre. It offers Wi-Fi access and free parking.Located next door to the hotel, the Headingley Restaurant offers international dishes for breakfast and dinner.Tea and coffee making facilities, Freeview TVs and a private bathroom feature in each modern room.The hotel is completely non-smoking, and has a stylish reception area and a well-stocked modern bar, which serves drinks until late and has Sky Sports channels.In large, peaceful gardens, the hotel is down the road from lively Broad Street, 2.5 miles from Edgbaston Cricket Ground and 1.5 miles from Birmingham New Street Station. The NIA and the ICC-Birmingham convention centre are a 10-minute drive away, with the M5 motorway less than 4 miles away and there are regular buses to the city centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Agoda, Evoline ltd, Cancelon and TripOnline SA so you can book your Norfolk Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Birmingham
- Norfolk Hotel Birmingham