I stayed at this hotel with my other half from 25th – 27th of January. We have stayed at many hotels and this is far by the WORSE hotel we have ever stayed at. Me and my other half had been looking forward to a weekend away for a long time as we haven’t had much time to ourselves because I’m 3 months pregnant and everyone is always around us so we were really looking forward to getting away on our own.
Normally when I’m staying somewhere I generally ignore the reviews if they are bad because I feel sometimes people expect to much, but these reviews on this site is COMPLETELY true – this is NO palace and I’d stay very far away, I for one definitely won’t be returning!
We arrived at The Edgbaston Palace Hotel (some palace) late on Friday evening (around 9:30pm) when we got there we were greeted by one man at reception who was very blunt and plain, didn’t really want to answer questions and just wanted us to get into our room really, he showed us the way to our room and we didn’t even get a “enjoy your stay” he just walked off. We are really kind and loving people so the hotels atmosphere here wasn’t clearly suited for people that are kind and nice – obviously they like people that don’t really want a conversation.
When we got to our room (room 442) it was NOTHING like the pictures that I’d seen on there site – it was tiny, everything was really close together barely any space, the doors and paintwork looked crap, we were staying 2 nights but they only gave us one toilet roll, which any other hotel I’ve been too always have two out just in case, the toilet roll is thin and horrible obviously they don’t care about there presentation at all but we put this aside and didn’t say anything and just went straight out when we got there for some food.
On Saturday morning we rang reception to ask them for some toilet roll which they said they would send someone up to give us some, we waited for 20 minutes and received nothing so I rang reception again and he said sorry I will send someone up right away – we waited another half an hour and still nothing, so in the end I went looking around and luckily enough the cleaners were down the corridor and kindly gave us some! The staff at the reception are just rude and clearly don’t want to help anyone out but after that we just left it.
But then it kept getting worse (MAIN BIT TO READ) - On the Saturday evening myself and my other half went out for some food at about 8:30 but unfortunately we tried 4 different places and all of them were full or an hour wait which we really didn’t want too do so after driving around for an hour, stop starting and feeling really stressed we got back to the “palace” hotel at about 10 and we went straight up to our room and ordered a dominos. When the Dominos came the dominos man rang us to let us know he was in the reception waiting so my other half went down and was greeted by a very rude man on reception who told him he wouldn’t be allowed to take that up to the room we were staying in and would have to eat it outside, so my other half rang me not making a big deal with the staff at all and let me know, which at this point I was feeling very tired and ill, I am three months pregnant and I felt this was appalling when we watched many people that day walk in the hotel with food –I felt like it was absolute discrimination, and the worse thing was that at 2 o’clock in the afternoon on Saturday we came back to the hotel after we’d been out and watched 5 lads walk into the hotel with lots of boxes full of dominos pizza which no one told them they had to eat outside or take it away etc, but when it’s a young couple we get told to eat it outside, in which I had to eat my dinner when I’m three months pregnant in my own car which was cold and dark as it was around 10:30pm. I think this as a hotel business is absolutely disgusting when just before I had watched a group of lads walk in with dominos pizza, at the point where we had to eat our own tea after a very long day in my cold car outside I was very angry and so was my other half in which he told the man that another man was smoking on the front door step when they clearly have a sign on the door saying not too, the man then told us he would tell the man to go and smoke somewhere else, but unfortunately he did not – which just showed we had been discriminated, how can it be a different rule for different people at a hotel?
I am appalled by the behaviour of the staff, they are rude and effortless with you. From the experience I have had with this hotel i definitely WILL NOT be returning back and will not be recommending it to ANYONE!
LISTEN TO THE BAD REVIEWS – BECAUSE THEY ARE TRUE!!!!
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- Also Known As:
- Edgbaston Palace Birmingham
- Hotel Edgbaston Palace