Booked this hotel at very last minute due an error by the company and was rewarded. The room was large, nicely furnished and decorated. The hotel is very central but still pretty quiet and although the old building is a bit awkward it was well maintained.
Reception staff were excellent, sorting a multiple booking so I did not have to move room and also passing on messages to colleagues reliably. This is something many hotels struggle with so is to be commended.
We did have one negative note which was an extremely rude member of lobby staff but on raising this with the duty manager this issues was dealt with by the operations manager extremely professionally and with good grace. I think this is a good example of where dealing with a problem well sets you apart from the crowd.
I was very pleased with my stay overall as was my colleague and I would recommend this hotel and be happy to stay again.More
- Free Wifi