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“Doesn't live up to the Hilton name”

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Hilton Birmingham Metropole Hotel
Ranked #71 of 118 Hotels in Birmingham
Redhill, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Doesn't live up to the Hilton name”
Reviewed January 31, 2009

Booked this for a conference on the basis that they'd spent £20 million on a refurb - pity no-one included my room. A tiny single room, dust on the carpets & someone else's old contact lens.

The hotel 'boasts' a choice of restaurants, but in January there was only one open & all it served was an 'international buffet'. What a vile selection of food. If it wasn't soggy & swimming in liquid then it was a dried out piece of meat which looked as if it had been sitting in the same spot all day. & good job I wasn't a vegetarian becuase I would have been eating salad.
The exciting part were the wonderful looking deserts - but the appearances were deceptive. All this for £30+ a head.

  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank suzigun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warhol250
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2009

My wife and I recently spent 2 nights at this fantastic Hotel over the New Year period. We stayed in a spacious executive room, which was modern and comfortable - this also included access to the executive lounge with complimetary bar. Entertainment at the Gala Ball was provided by a superb live group, the food was excellent and staff were plentiful and attentive. We found the leisure facilities to be comprehensive - gym, pool, jacuzzi etc and had a thoroughly relaxing time. The Hotel is close to both Birmingham Airport & the NEC with a complimentary shuttle service to the Air/Rail link. We used the train to go shopping in the city centre - fast, clean & cheap! - sadly my wife spent all the savings.

  • Liked — Efficent staff - excellent room
  • Disliked — exterior facade
  • Stayed December 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Warhol250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 7, 2009

From our arrival we experienced great customer service. We needed a hotel to stop at on our way up to Scotland and wanted somewhere that wasn't far from the M6 where we (mom, dad, kid) could stay with our dog. I booked a "family room" online and was pleasantly surprised to see how spacious it was. A regular bed plus a pull out couch/bed which was perfect for our son. The room was spotless.

Breakfast buffet was included in our room price and there was a good variety of food. We didn't swim but the indoor pool looked very inviting and filled with light.

We have never stayed in a hotel with our dog before. But it worked out fine. Around the hotel there are extensive sidewalks which made the morning "walkies" easy - plus bins for trash.

Overall, I found the Hilton excellent value, convenient and it more than surpassed my expectations.

  • Liked — Service, Convenience, Price
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PairofDiceLost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2009

Very unhappy with my stay at the hotel. Was charged twice for the room and still looking at getting this resolved.

My details were somehow totally incorrect upon checking in, wrong address and room rates on my booking. The staff did not know how this had happened and insisted everything was ok. Upon checking out i was asked for my card details again even though i had already paid in advance and my card had already been debited. I was assured by the reception staff that this was procedure and that my account would not be debited but then as expected i did end up getting charged twice for a completely different amount so i am assuming my details were mixed up with someone elses and i got charged for it twice.

The reception staff did really not have a clue what had gone on with my booking. Trying to sort out a refund has been a load of hassle too and i have had to explain things to numerous people and fax off documents. Hopefully the refund will arrive in due course but i aint too optimistic.

Overall very dissappointing from a so called top brand and hotel. Not worth the hassle at all, will give the Hilton a complete miss in the future. The staff didnt seem to have any knowledge. Spa was attrocious more of a little paddling pool to be honest, the jets were very weak and kept switching off.

  • Liked — Nothing
  • Disliked — Staff and company incompatance
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrBCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Birmingham hotels

Midlands, UK
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 3, 2009

From the convenient courtesy pick up at Birmingham International to the very polite and helpful reception received on arrival, our stay at Metropole Birmingham was excellent. Received an upgrade to executive floor with access to executive lounge which was very nice. The rooms were first class with very comfy beds and no noise. No complimentary water, slippers or bathrobe though which was unusual for Hilton executive floor. The food in restaurant was delicious though expensive. Overall, an excellent stay and recommended if you opt for or are upgraded to executive room.

  • Stayed January 2009, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank pjjc37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roskilde, Denmark
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 5, 2008

I was going to Birmingham as a part of a tour, and when I saw that we were booked into Hilton I did not consider the low standard as an option - BIG mistake.

First as I came in a day earlier than planned, I called to have my room availble a day early. This was confirmed but when I arrived they did not have my room and were fully booked. After quite some discussions with the not so friendly staff, i finally got a room. if you can call it a room.

The room was the smallest room I have even been in, the radiator could not be adjusted so the heat was harder to survive than the fact that I had no internet though guaranteed when booking, that the only power plug in the room was out of order so I could not charge my phone or my laptop.

I went to the front desk to give in my complaints and try get another room, and was told they would upgrade me the day after. Just to avoid misunderstandings, I booked a room with a king size bed, internet etc. and now I, if lucky, would be upgraded to the type of room I booked. The next morning when politely asking to my "upgrade" I was told that they could not offer me another room. Quick thinking - I checked out and moved 500 m to the neighbour hotel. Half the price, 3 times bigger room, wonderful staff.

Long story short - this should not be a 4* hotel - dont expect it, if you want 4* go to the neighbour hotel which is actually only 3 *. Confused ? me too.......

  • Liked — When I checked out
  • Disliked — When I checked in
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tourmngr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 1, 2008

We decided to stay here as it was close to the LG Arena only 5 mins walk away, the outside of this hotel is truely awful and doesnt do the hotel any justice. It seems the hotel allows anybody to park in their car park so when we arrived late at 8pm the car park which has 700 spaces was nearly full and the only place we could park as at the side of the hotel next to what looked like a scrap heap with broken down cars and large containers. I personally think a hotel car park should be for paying guest only and not for people visiting the NEC or LG Arena. Once in the hotel your opinion changes, its a good typical Hilton hotel, the reception staff were very polite and the lobby and bar areas are very nice. The breakfast the next day was excellent with everything you need to start the day with. We used the pool and spa the next morning which was ok and clean but nothing special.

I think this hotel is perfect for a stopover night but only if you can get a good rate.

  • Liked — How close it was to the LG arena
  • Disliked — The outside area of the hotel and lack of car parking space
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TAS75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEXEC, Guest Services Executive at Hilton Birmingham Metropole Hotel, responded to this review, December 2, 2008
Dear Sir

Thank you for taking the time to complete this review in respect of your recent visit to the hotel.
The hotel does have some 700 car parking spaces which are normally adequate to accommodate most of our guests, given that the hotel has 800 bedrooms. When our car parks are full, we would try and direct guests to the NEC owned car parks opposite the hotel and I am sorry if this was not made clear to you. I apologise for the condition of the car park you used. The hotel has been undertaking an extensive refurbishment and this car park has been used to house storage containers. These containers should be removed by the end of December.

I was pleased to hear that the rest of your stay was satisfactory.

Thank you once again for your feedback. We value all customer opinion to ensure we continue to provide the quality of service our guests expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Birmingham Metropole Hotel

Property: Hilton Birmingham Metropole Hotel
Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Birmingham
#25 Luxury Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton

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