I stayed in the hotel for one night following an award ceremony. A colleague had booked a number of rooms for us and, arriving first, at 1100hrs, I found my room ready. It was an executive room but I was not informed of the location of the executive lounge. The room however was in good order with pristine fixtures and fittings. My collegues' rooms were not ready even at 1700 hrs and they had to be relocated - I believe that one may have been down graded.
Lunch in the bar was expensive but good quality. The dinner at night was excellent - over 1000 covers served with a 5 course meal cooked beautifully - the duck slightly pink and extremely tender, the asparagus was al dente and everything was served with military precision.
Breakfast was excellent with a superb manager ensuring everything ws running smoothly.
However housekeeping need the proverbial boot etc. A towel in my bathroom looked as if it had been used to wipe a muddy floor. A phone call had this replaced with a pile of fluffy and clean towels. Going to bed I spotted that 2 of the pillow slips had black marks all over them. In the morning, when I was returning from breakfast at about 0830, housekeeping were having a jolly old party in the corridors near rooms which were quite clearly displaying 'Do Not Disturb' signs. When I say party I mean just that - music playing and all sorts of raucous behaviour.
Back to the good bit. I filled in a customer questionnaire and detailed the housekeeping issues. One week later I had a polite letter of apology from Marco Foelske, Director of Operations. My issues regarding housekeeping have and will continue to be addressed and I was thanked for my positive comments about the award dinner. The letter made me feel that I was being listened to. Overall, as a business hotel, this Hilton provides what is needed within pleasant walking distance of the NEC, rail station etc.
They just need to get some of their housekeeping elements sorted out.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton