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“Good hotel, not so good w/chair accessible bathroom”

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Hilton Birmingham Metropole Hotel
Ranked #70 of 118 Hotels in Birmingham
Penrith, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel, not so good w/chair accessible bathroom”
4 of 5 bubbles Reviewed April 8, 2008

My wife is in a wheelchair so we booked a w/chair accessible room. We stayed at this hotel for one night to attend a minitures exhibition at the NEC. Staff were brilliant and kindness itself. As expected the food and drink was fienishly expensive. Little thought had gone into the design of the room for a disabled person and the shower roll in roll out was impossible. That apart it was a good stay for one night only.

  • Liked — Location
  • Disliked — W/hair Accessible Room
  • Stayed March 2008, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spargo3829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,004 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Larkhall, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 5, 2008

I stayed in the Hilton Birmingham Metropole for 1 night before i was flying from birmingham airport on a cruise as this hotel is conviniently located near the airport. The hotel reception was lovely. There bar at reception was very plesant. The restraunts looked lovely although we did not use them as we got room service which i would highly recommend. The service was very fast and efficient and the food was absolutely fab.
The room was very tastefully decorated, the beds were very comfortable and had tea and coffee making facilities. The bathroom was also lovely.
The hotel also had an area with pools, jacuzzi and sauna which we did not use as we did not have the time but did have a look around and it looked fab.
The hotel was full of business people as there were loads of Excellent business facilities for these people
I would recommend this hotel for anyone flying out from birmingham airport and also for business people.
Great Hotel and Great Service at reception as well as the rest of the hotel.

  • Liked — Nice lobby great service
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank linzi_cute_cookie000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leigh-on-Sea,Essex, England
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 1, 2008

Me and My family stayed at the Hilton for one night so we could attend a show at the NEC the following day. The hotel is one of the nicest i have ever stayed in! We had a bit of a mix up with our room, we were given our room cards,got in the lift with all our luggage to our floor, went into our rooms and discovered that they were twin rooms when we had booked doubles! We went back down and explained the mistake and they apologised and upgraded us to suites to make up for the inconvenience! The rooms were really nice, really clean and quite big. The bathroom was really lovely and was very clean. We ate dinner in the bar in the lobby and the food was good and the service was really good. Havent got a bad word to say about the hotel! its got a great location for the NEC and Birmingham Airport. If i ever have to stay in the area again i will definitely stay at the Hilton again!

  • Liked — Quality of furnishings in room and bathroom
  • Disliked — nothign
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank barbie_stacey21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 24, 2008

Big hotel with good location for NEC. Nice rooms and had a great meal in the "American style" restaurant.

  • Liked — Location
  • Disliked — Bar prices
  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesbrownuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangor, United Kingdom
2 reviews
4 of 5 bubbles Reviewed March 18, 2008

Stayed here for 2 nights while visiting a exhibtion at the NEC. Very good location for the Airport and the NEC. My room was lovey and newly decorated. I would stay here again.

  • Stayed February 2008, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ashleighlouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 9, 2008

Loved this hotel. I could not believe how much people had put this hotel down so much?
Reception staff were sublime and couldn't do enough for you, having dealt with a few of them, each were of the highest quality and highly trained - all with a smile on their face.
Rooms were decorated beautifully, very clean and everything was in order.
Restaurant, Terrific like the rest of the hotel.
This is a Hilton, Hilton is what I got.

  • Liked — Staff & High Quality Rooms
  • Disliked — The End Of My Stay
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank quackcandle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
1 review
1 of 5 bubbles Reviewed February 9, 2008

I stayed overnight for a conference at the Metropole. The single room I had cost over £200 a night - for this I got no minibar, a broken iron, a non-working lamp and a pathetic trouser press. I had to attend the conference in creased clothes. The room was tiny and looked out over the car park - a better view than a colleague staying in a room on the same floor that looked out over the delivery bay and the air conditioning! The decor outside the room towards the lifts was tired and the woodwork around the room doors and lift was chipped badly. I have stayed in a few Hiltons worldwide and was really shocked at the state of this one. I can also agree with the comment about reception - again only max 2 staff on and queues out the door. There were also long queues at the concierge desk as well. I can also agree with the staff at breakfast - far more interested in chatting with each other and I also was not offered any tea or coffee. I would definitely stay elsewhere and travel to the Hilton for any future conferences.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BertieRussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Birmingham Metropole Hotel

Property: Hilton Birmingham Metropole Hotel
Address: National Exhibition Centre, Birmingham B40 1PP, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Birmingham
#24 Luxury Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Official Description (provided by the hotel):
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton

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