Stayed for one night after a visit to the NEC. My husband had upgraded to a suite (we also stayed with 2 children) and although more spacious was not really luxurious - the kids were still in the same sleeping area on a sofa bed.
We enjoyed the executive lounge and they were quite relaxed about the children staying after the advertised times (they weren't causing a nuisance). Service here was excellent with replenishment of foods and drinks being relative quick despite it being very busy indeed. Clearing of tables was a little slower but acceptable.
The buffet restaurant however was very different. We had booked a table which was available as promised. The food quality was very good and lots of choice however the service was terrible. After being seated at the table we were completely ignored. We were not asked for drinks until half way through our meal when we decided it was not worth it and just asked for water which came eventually. Clearing of the table was extremely slow and even when we stacked the plates in one corner so we could start the next course this went unnoticed. My husband had arranged a birthday cake for me which was a nice touch by the hotel but was really just 2 slices of the dessert sponge bought to the table.
All in all, I was a little disappointed by this hotel as I expected something a little more luxurious. (they didn't even have a real Christmas tree in the lobby). Next time we'll be back to the Premier Inn on the NEC site which offers good value for money and good quality for the price you pay.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton